01-27-2021 02:19 AM
Hi All,
Customer is unable to recall FSA shortcuts. Cannot for the life of me workout what is wrong.
File server 2012R2 errors:
Dtrace segments:
placeholder version: 1 has been rejected as the calling user has exceeded their recall limits
135220 12:02:32.696 [7564] (EvPlaceholderService) <4684> EV:L {RequestArchivedFile::RespondToFSADriver} (Entry)
placeholder version: 1 has been rejected as the calling user has exceeded their recall limits
Event ID 20491
Error downloading file: \\?\E:\****.pdf, Url: http://***/EnterpriseVault/download.asp?VaultID=1A422B81BC806AF41A75541CEB86A21C91110000S-JHB-***&SavesetId=201611098650171~201505280740540000~Z~00261B980C72089101E9FDB7CCF74BB1&Request=NativeItem&EVHeaders=1&HashName=SHA256
Error Unspecified error (0x80004005)
EV Server
EV 12.0 - server 2012R2
Error via search points to HTTP Error 503.0 - EV
Any ideas?
Solved! Go to Solution.
02-01-2021 07:29 AM
Apon furthur investigation with Veritas Support we dicovered that the SQL databases where in a recovery pending mode. I restarted the SQL services and the recovery pending mode was removed and everything is now working correctly.
01-27-2021 03:00 AM
Hello Rob,
Have you seen this one:
https://www.veritas.com/support/en_US/article.100017577
describes this: The default maximum rate is 20 recalls in 10 seconds. This recall limit applies to all users except, by default, members of the local Administrators group.
And gives you 2 registry keys to improve that.
01-27-2021 03:47 AM
Thanks for the reply. I forgot to mention that I tried that key. I set the vcalue to 1 but the same result I am afraid.
02-01-2021 07:29 AM
Apon furthur investigation with Veritas Support we dicovered that the SQL databases where in a recovery pending mode. I restarted the SQL services and the recovery pending mode was removed and everything is now working correctly.
02-01-2021 10:59 PM
That is interesting. Good find.