03-03-2011 04:19 PM
Hello
I'm seeing numerous "inconsistencies" with search results in OL2010.
e.g. One day it can work fine, another it can stop working or return inconsistent results.
I had an example earlier today where a user could search fine within "current folder" or "sub folders", but if "Search All Mail Items" was selected, then no results were displayed and Outlook just showed a blank page with the words "Cannot display folder"
Interestingly if I run outlook /safe it works "fine" (albeit no vault content shown as the add-in isn't loaded)
This STRONGLY suggests the issue is vault related (IMHO!)
The event log shows a bunch of events Source: "Outlook" with text as follows:
"The store -location-file- detected a catalog checkpoint"
Example files mention in here are:
c:\users\username\appdata\local\temp\enterprisevault\ev17d.tmp
c:\users\username\appdata\local\KVS\Enterprise Vault\....mdc
Quite a while later I've noticed the following:
"Starting reconciliation for the store -location- for the following reason: Indexing was disabled and then re-enabled "
"Reconciliation completed for the following store: -location- Stats: Added: 0, Deleted: 0, Modified: 0, Compared: 134862, Version: 14.0.4760.1000"
After these, search started working again!!!!
These sort of anomalies and "inconsistent behaviour" are just not acceptable for users - search needs to be consistent and reliable
I'd like to know:
- What steps can I take to troubleshoot this sort of issue further?
- What does "detected a catalog checkpoint" actually mean ?
- What does "Starting reconciliation for the store" mean and what is the implciation for indexing?
I have also posted this in a Microsoft forum, but have decided to post here as well as this "may" be Vault specific
Thanks
-AL
OS : Windows 7 64bit
Office Version : Office Professional Plus 32bit
Solved! Go to Solution.
03-04-2011 04:41 AM
03-04-2011 04:41 AM
03-04-2011 06:59 AM
Hello
I thought I'd check with "peers" first to see if anyone else is experiancing this before going to the next stage of logging it.
-AL
03-04-2011 07:13 AM
I'll have a look, i have a similar set up but i dont do searches too much in side of outlook, though i should, i'm pretty sure the only thing the eventvwr ever complains about is new PST files being registered and indexed through the vault cache download