09-11-2012 06:27 AM
Hi,
For one Vault, user can't search items from archive explorer. Error message: "failed to perform the search request"
From Vault server, 2 events are generated (7231 and 7182). Description below.
Checking from Vault console, Index is not in failed status. I would like to know what is the best solution to resolve this issue.
Do I need to update the index?
Note size of this Vault is arround 56GB.
Event 7231:
A COM error occurred.
Unspecified error (0x80004005)
Internal reference: CRSS GetIndexServer
Event 7182
Index Search failed: Unspecified error (0x80004005)
Index:
Internal reference: SRCI
Many thanks for your feedback.
kr,
Solved! Go to Solution.
09-11-2012 06:55 AM
Both errors are listed in this Technote:
http://www.symantec.com/business/support/index?page=content&id=TECH62307
Please also mention your exact EV version.
09-11-2012 06:55 AM
Both errors are listed in this Technote:
http://www.symantec.com/business/support/index?page=content&id=TECH62307
Please also mention your exact EV version.