Hi *,
We're trying to implement PST Migration.
The Enterprise Vault is version 8 SP2.
The NetApp is a vfiler with ONTAP version 7.3.1.
The permission style on the vfiler's root volume is set to unix style (this can't be changed).
The EV service account is an administrator of the vfiler.
When running the PST Locator task against this filer, the following error is logged by the task:
134089 17:11:32.314 [588] (PstLocatorTask) <5152> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
134090 17:11:32.330 [588] (PstLocatorTask) <5152> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
134091 17:11:32.392 [588] (PstLocatorTask) <5152> EV:M CNetAppShareLister::GetShareList - Entry with filer [NetApp_vfiler_name]
134092 17:11:33.361 [588] (PstLocatorTask) <5152> EV:M CNetAppShareLister::GetShareList - Error list-iter-start 13003: User domain\service_account
does not have capability to invoke API cifs-share-list-iter-start.
134093 17:11:33.361 [588] (PstLocatorTask) <5152> EV:M CNetAppShareLister::GetShareList - Caught HRESULT [0x80004005]
134094 17:11:33.361 [588] (PstLocatorTask) <LocateHardDiskThread:5152> EV-H {PstLogFile.LogError} Hard disk search failure on NetApp_vfiler_name:
Failed to get list of volumes on NetApp Filer : Error HRESULT E_FAIL has been returned from a call to a COM component.
Within the Admin console, on the computers section, the error "Failed to get list of volumes on NetApp Filer : Error HRESULT E_FAIL has been returned from a call to a COM component." is listed on the hard disk search status section. The "Last Hard Disk Scan" is not filled.
On the compatibility list, the configuration we have is considered as supported.
Do you have an idea on how to fix this?
Thanks in advance!