03-12-2009 02:31 AM
Hello,
When I goto 'vaultsitealias.domain.extention/enterprisevault/search.asp' I can create a basket, perform a search, put item in basket fine.
When selecting to restore item to a subfolder of the 'restored items' folder, it takes about 25 minutes to restore from my own archive to the folder. Item to restore is 1 year old, and only 10k in size. The item has to come from 2nd line storage (retrieve cabfile unpack etc), but this used to be really quick.
I also have access to someone elses archive, and when trying to restore an item from there to the same location (and I assume it goes to MY Outlook\restored items folder, it is in 'restoring' state for over 2 hours, and still nothing happening. I checked the EV-server, the 2nd line storage, but do not seem to see anything special. I checked msmq on my vaultserver and on the vaultserver where the other archive is located, but msmsq is not showing anything either. I tried checking iis-logs, but did not see anything special either (i think)
Anyone an idea what to check/try next? IISRESET on the machines?
Thanks,
Gertjan
ps. EV2007SP2, W2003SP2 EntEd (sp2 recently applied), Exch2003SP1, XPSP2, Outlook2003SP3
03-12-2009 04:36 PM
@GertjanA:
Any reason you havent applied the most recent service pack for EV? I wonder if it will fix your issues seer.entsupport.symantec.com/docs/287162.htm
If that doesnt work, you might setup a DTRACE on ShoppingService, RetrievalTask, and maybe StorageRestore, StorageServer (dont know if the last two will help, but worth a shot). See what the trace comes back with and it just might get ya going. For help with DTRACE: seer.entsupport.symantec.com/docs/276120.htm
03-13-2009 01:13 PM
Hi Gertjan,
If you look at the properties of the shopping service(s), is the shopping location completely excluded from AV scanning?
Best Regards,
Frank Beck
03-16-2009 08:02 AM
Shopping location is excluded.
I'll do a dtrace, see what is happening
Thanks
03-16-2009 08:16 AM