Shortcuts Not Deleting

[CareUK]

I had a policy where it would delete any shortcut that has a modified (not archived) date of a year or more. That worked fine and the user could only see a year's worth of emails.

However, I changed this policy to delete shortcuts that are 6 months old and they don't seem to be deleting.

Here's the dtrace log for a particular email that I know is over 6 months old:

121885    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:M    CArchivingAgent::ProcessShortcutItem - processing shortcut 'MOD - Helping stabilise the Democratic Republic of the Congo', size 2540 bytes
121886    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:M    CArchivingAgent::ProcessShortcutItem - offline vault user F, shortcutexpiryperiod 1, deleteexpireditems F, orphanedshortcut T
121887    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:M    CArchivingAgent::ProcessShortcutItem - Using default ExpiryDateBasis: Archived Date
121888    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:M    CArchivingAgent::ProcessShortcutItem - Expiry Basis on Retention Category: [INHERIT FROM SITE]
121889    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:M    CArchivingAgent::ProcessShortcutItem - Expiry Basis on Site: [Modified Date]
121890    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:M    CArchivingAgent::ProcessShortcutItem - Overriding ExpiryDateBasis: Calculated Date
121891    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:M    CArchivingAgent::ProcessShortcutItem - shortcut status flag has been set on the item with value 3
121892    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:M    CArchivingAgent::IsAMovedItem - retention category matches [true]
121893    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:M    CArchivingAgent::IsAMovedItem - archive folder id matches [true]
121894    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:M    CArchivingAgent::IsAMovedItem - item has moved [false]
121895    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:M    CArchivingAgent::ProcessShortcutItem - 'MOD - Helping stabilise the Democratic Republic of the Congo' has not moved so do checks to see if it is eligible for shortcut deletion
121896    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:M    CArchivingAgent::ThinOrphanedShortcutCheck()
121897    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:L    :CArchivingAgent::ProcessChunkOfShortcuts() |The shortcut titled: MOD - Helping stabilise the Democratic Republic of the Congo will not be deleted |
121898    16:37:02.998     [3000]    (ArchiveTask)    <5948>    EV:H    :ProcessChunkOfShortcuts() |Exiting routine |

Is there anything I'm missing here?

Thanks.

[JosephRodgers]

Did you sync the policy before running the shortcut processing task?  Is this new policy still based on modified date?

[CareUK]

Yes,

I ran the provisioning task, then synched the mailbox, then ran the shortcut processing task. :\

[JosephRodgers · Accepted solution]

Not an expert on reading the logs but deleteexpireditems is set to false according to your log.

[JesusWept3]

yeah theres a bug that if regular Expiry is disabled, then shortcut expiry will not work
If you don't wish Expiry to run but still want Shortcut Expiry, then you will need to set Storage Expiry to run in report mode

[CareUK]

Thanks for the reply guys.

But, Jesus, can you use the terms that the admin console uses? Because I want to make sure I understand correctly.

Are you saying that I must simply run the Exchange Mailbox Archiving Task in Report Mode first and then run it a second time in Shortcut Processing Mode?

Thanks for your help.

[MarkBarefoot]

http://www.symantec.com/docs/TECH73137 Technote explaining how to workaround this. There is a defect logged.
 

[JesusWept3]

yup, thats the one
Kind of embarassing that this defect has existed for two and a half years now

[MarkBarefoot]

Yes it is. I will see if I can shed some light onto it. It's because it's quite an "edge" case and has a workaround, but that doesn't make it right to be that long......

[CareUK]

Thanks!

I can live with that!