Unable to synchronise vault cache after restoring vault store DB

[Parag_2]

We are testing EV recovery, after restoring EV Vault Store DB & Partition. Restoration was successful, even after we verified with EVSVR utility; there is no error message.

But we are not able to synchronise vault cache (Synchronisation is failing).

Have anyone tried recovery of EV.

Parag

[JesusWept3]

what version of the client? you will need to do some client logging and find out what the failure messages are. Are you able to open up Archive Explorer or Search.asp on the server? are you able to open items from those webpages etc? It could simply be something to do with the IIS websites that aren't returning results etc Also as a test have you tried doing a reset on one of the users cache's? And what version of EV and the client are you using?

[Parag_2]

EV version is 8 with SP4 & client side using the same with Outlook 2007. I am able to open Archive Explorer from client side & able to open items.

Tried removing vault cache folder from user machine, but still synchronisation fails.

I need to check client logging, but don't know where to check logs for vault cache.

Parag

[GertjanA]

RemoveOfflineVault

HKEY_CURRENT_USER

\SOFTWARE

\KVS

\Enterprise Vault

\Client

Location

DWORD

0 — Takes no action (default).

1 — Removes the Vault Cache stores files and registry keys.

Content

Specifies whether to delete any Vault Caches and their related items

(current working directory, registry keys, and hidden messages). The

Vault Cache facility does not become available again until this registry

value is deleted.

[Constanze]

To check client logs as asked above perform the following steps:

- in Outlook press Strg+Shift + left mouse click on any EV button in the menu (like Vault search e.g.)
- EV client diagnostics opens, there you can open the protocol
- if you change the level of logging restart Outlook to make the changes work

Regards
Constanze

[Parag_2]

Hi,

Didn't get you on following point.

in Outlook press Strg+Shift + left mouse click on any EV button in the menu (like Vault search e.g.)

Parag

[GertjanA]

Hello Parag

When Outlook is open, and you have Enterprise Vault Icons.

Press CTRL+SHIFT key together. Keep pressed, click on an EV Icon.

This opens a window where you can select loglevel. Select 4.

Click Ok, close and open Outlook. Perform action, do same (CTRL+SHIFT+Icon), click Open Log.

Check.

[Parag_2]

I have treid CTRL + SHIFT + Left mouse click, but it doesn't show me any EV options.

As per GertjanA, I added DWORD value in registry, now it is not showing me Vault Cache option in Outlook. I will try removing this value tomorrow, whether it synchronise again or not.

Parag

[JesusWept3]

you press Ctrl-shift then click a button such as Store In Vault then you will get the pop up with the information

[Parag_2 · Accepted solution]

Hi All,

The issue is resolved using following technote. It was related to Index files, which I need to rebuild instead of update as per technote.

http://www.symantec.com/business/support/index?page=content&id=TECH55500&actp=search&viewlocale=en_US&searchid=1286960333748

Thanks for your help.

Parag

[Constanze]

thx and sorry I mixed up the German and English key description (CTRL = STRG on German keyboard)

find HOWTO at http://www.symantec.com/business/support/index?page=content&id=TECH38096