Upgrade to Outlook 2007 on EV 9.0.2

[irobot88]

Hi,

We upgraded to Outlook 2007 with SP2 on our EV 9.0.2 server.

When opening a profile, we now get this error:

Either there is no defaul mail client or the current mail client cannot fulfil the messaging request.  Please run Microsoft Office Outlook and set it as the default mail client.

Microsoft Office Outlook is set as the default email client in IE > Internet Options > Programs tab > E-mail.

Have tried an Outlook 2007 repair, and has not made the error disappear.

Another forum poster had the same problem - see http://www.symantec.com/connect/forums/outlook-2007-ev-901-not-default-mail-client.

However, I'm wondering if just suppressing the error by renaming the prefirstrun reg key, and if there would still be an underlying problem.

Any advice welcomed.

IR88

[TonySterling · Accepted solution]

Have a read of this thread, it actually fixes the issue instead of surpressing the error:

http://forums.techarena.in/ms-office-support/879826.htm

Excerpt below:

The main reason you get that error message is that the install of Office was not updating the Mapi32.dll. Extract the MSMAPI32.DLL from the Outlook cab file from the install and rename it to MAPI32.dll. Backup the current MAPI32.dll in the system32 directory and then copy the new MAPI32.dll into the system32 directory.

This may happen for many reasons. The main reason is that you have another application installed that uses the MAPI subsystem, i.e. Blackberry Desktop Manager, Exchange System Manager, etc. The office install doesn't seem to replace the dll if there is an older version already there.

[irobot88]

Perfect, that did it! I think ESM had been installed previously, then uninstalled.

Thanks Tony!!