07-22-2015 01:25 AM
Hi there,
strange problem here.
User A reported, that he has some foreign folders in his Vault. User B hasn't give any rights to user A.
User A can't see any mails in user B's folders, just the folder structure.
The Export Archive Wizard doesn't solve this problem. He successfully completed his work within 2 sec. without exporting any item.
What else can I try? Help is much appreciated :)
Best regards,
Daniel
07-22-2015 02:58 AM
Hi Daniel
Start with Permission Browser
http://www.symantec.com/docs/HOWTO108365
07-22-2015 04:18 AM
Thank's, but I failed to get this managed. Our main EV admin is on vacation (of course he is ;) )
SQL DB Login for my user account is denied.
Any other options to get this solved?
Best regards
Daniel
07-22-2015 08:26 AM
can you login to the EV server with the vault service account?
07-22-2015 10:02 AM
Where exactly do the folders show? In Archive Explorer or some other place?
07-22-2015 10:17 PM
Tony: The folders are shown in the archive explorer, yes.
@AndrewB: No login via service account possible. I'm using my normal admin account (which has no access rights to SQL).
07-23-2015 06:03 AM
So it could have been in times past User A had some rights to User B's folder or User B had anonymous or everyone granted rights on those folders.
First, verify that there aren't any rights still present on the folders on User B's folders in Outlook.
07-23-2015 06:12 AM
Check, no rights on the folders in Outlook to anybody.
07-23-2015 10:14 AM
unfortunately, you wont be able to do much without the service account
07-24-2015 01:23 AM
I am suspecting the same as Tony said, from workstation, Can you please clear IE cache & ‘temporarily internet files’ (Internet options\General tab \ settings \ view files)
Then launch archive explorer again to confirm if that solve the issue.
07-24-2015 06:03 AM
Temp. Internet Files are automatically deleted after closing the browser. I'll do it anyway.
Thank's
07-27-2015 03:48 AM
Unfortunately, deleting the temp. internet files doesn't solve the problem.
07-27-2015 08:16 AM
do you have the service account yet so you can use permissions browser or zap the archives?
07-27-2015 10:45 PM
No I haven't. My colleague is still on vacation...
The problem isn't dramatic, but annoying.