09-10-2014 11:49 AM
I have mulitple users that will randomly get prompted to enter there credentials for enterprise vault. When the prompt appears, it does not show the server or location it is trying to connect to like I've seen it should.
The users are using Outlook 2013. Any suggestions?
Solved! Go to Solution.
09-10-2014 06:35 PM
Typically if you're getting prompted for username/password randomly, but you can get to Archive Explorer or Search without being prompted, then it typically means one of the ASPX pages is throwing an error in the background.
Your best bet is dtracing W3WP
09-10-2014 12:05 PM
here's a technote of things to check:
Article:TECH56220 | | | Created: 2007-01-17 | | | Updated: 2014-07-15 | | | Article URL http://www.symantec.com/docs/TECH56220 |
also, this topic comes up pretty often and has been covered in the following posts. can you see if any of them are similar to your issue?
https://www-secure.symantec.com/connect/forums/enterprise-vault-continually-prompting-credentials
https://www-secure.symantec.com/connect/forums/user-gets-repeated-prompt-logon
09-10-2014 12:18 PM
Andrew, they are getting this just when using Outlook. They are not even trying to open archived items.
09-10-2014 12:35 PM
id still rule out the basic troubleshooting steps first then grab a client trace and see what's going on under the covers.
09-10-2014 01:07 PM
If they are enabled for Vault Cache, then it may be the background VC sync processes that are attempting to connect to the server and causing the popups. I'd follow the Technotes that Andy offered, as the security and authentication principles are going to be the same at least for the most common issues we see. That's a very good starting point.
09-10-2014 06:35 PM
Typically if you're getting prompted for username/password randomly, but you can get to Archive Explorer or Search without being prompted, then it typically means one of the ASPX pages is throwing an error in the background.
Your best bet is dtracing W3WP
09-11-2014 04:47 AM
Can you please give me some guidance on that? I'm new to using EV and basically have been thrown into figuring out the issue.
09-11-2014 05:59 AM
Use the Command Line steps from this article: http://www.symantec.com/docs/TECH38122
Set this up on the EV server holding the user archive. Target the w3wp process JW3 mentions in the post above.
Repro the issue---- that might mean you just have to wait till the prompt pops up.
This should help catch the issue into the log.
09-12-2014 08:43 AM
I have an issue where users are only being prompted on the Enterprise Vault Search. Initially the page just sits loading forever and then if I click around such as 'advanced' it prompts for credentials. I feel I have exhausted all troubleshooting suggestions from this forum...
10-17-2014 06:55 AM
I would suggest that on your client computers, you ensure all your EV servers' and Aliases FQDN's are added to sites under Security > Local Intranet > Sites in your IE settings.
And under Security level .. ensure that User authentication > Logon ... is not set to 'prompt for user name and password'.
For me the Logon is set to 'Automatic logon only in Intranet zone'.