What to check when one users auto archiving stops?

[BruGuy]

Hi there,

What should I check please when the automatic nightly archiving stops "all of a sudden" for one user?

I've already checked that the user has sufficient free mailbox space, is mentioned in the provisioning/policy logs and can manually archive messages. Other mailboxes on the same Exchange server are being archived at night.

Thanks,

- Alan.

[TonySterling]

First thing would be to do a Run Now in report mode against that mailbox to see if EV thinks there are eligible items.

[WiTSend]

Another thing to check is the provisioning task reports and if the account is included in a provisioning group.

[Rob_Wilcox1]

Check that the user hasn't "suspended" archiving.  You can see this in the Directory database.

[TonySterling · Accepted solution]

The archive state also shows in the report.  :)

Article URL http://www.symantec.com/docs/HOWTO37063

[BruGuy]

Thanks to all. Instead of running now in report mode, can I just look at the log from last night's scheduled archive run?

[Rob_Wilcox1]

The Exchange mailbox archiving task doesn't generate a report from a scheduled run unfortunately.  The only way to get a report is do a run-now in report-mode.

[BruGuy]

Problem appears to have disappeared overnight. The mailbox was originally on an Exchange server where archiving had stopped (see my other recent post). Even though I moved the mailbox to another server, it still wouldn't archive. However, last night the problem server started archiving again and - as a side-effect - this mailbox was archived also.

I noticed that the mailbox provisioning task managed to run successfully on the problem server so I think it hadn't "noticed" that his mailbox had been moved.

Thanks to everyone. Much appreciated.

[Rob_Wilcox1]

Glad it's sorted for you.