authentication problem with outlook & EV 8

[different-think]

Good morning,

I just did my first installation of Enterprise Vault following the "Virtual Demo Environment Setup" Guide from PartnerNet.

Mostly everything is working - but - when I click on an archived eMail or on the EV toolbar in Outlook 2007 I get the login box promted. IT does not matter how many times I enter my credentials - it doesn't work. Also all pages under the virtual /EnterpriseVault Directory on the EV-Server (archive explorer, search) getting me to authentication errors.

For example: http://evserver1.shd-demo01.int/EnterpriseVault/ArchiveExplorerUI.asp?server=RS-DEMO-EX0701&mbx=SMTP...

I get: HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials. Internet Information Services (IIS)

I didn't changed anything after EV installation on IIS.


I've attached the client trace. Hopefully somebody could help!

Thanks in advance!

Robert

[MichelZ]

is your ev srver in the local intranet zone of the client?

[different-think]

Michel,

thanks for getting back to my problem!

From my point of view the local intranet settings are ok - short names, FQDN of the aliases and the server name are entered within the local intranet zone.

I've done the following on the EV Server with IE:

1st try: http://192.168.96.75/EnterpriseVault/ > I get the login box > I enter my credentials > I get the Website

2nd try: http://evserver1/EnterpriseVault/ > I get the login > I enter my credentials > I get the login box >3 x > HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials.

3rd try: When I disable Windows Integrated Authentication I get the login box once and everything is working I get the Website (trust host for delegation is enabled)

4th try: When I only enable Windows Integrated Authentication - smae problem as in 2nd try


It looks like something with Windows Integrated Authentication is going wrong.

Robert

PS: Domain Environment is Windows 2008 R2, EV is Windows 2003 R2 and Client Windows XP

[MichelZ]

OK, this sounds very much like this problem:

http://support.microsoft.com/?scid=kb%3Ben-us%3B896861&x=10&y=11

Could you try this?

If this does not work, you may want to troubleshoot further using:
http://blogs.msdn.com/david.wang/archive/2005/07/14/HOWTO_Diagnose_IIS_401_Access_Denied.aspx

Cheers
Michel