04-07-2010 07:53 AM
Solved! Go to Solution.
05-20-2010 09:24 AM
Hi All,
I would like to thank you for your help and replies.
After checking all the server settings, permissions, the AD, connections to the servers...a total nightmare... I found out what the problem was! And it was something really simple!
I think that the users complaint about this issue when the passwords were changed, I am sure that most of them were not opening any archive emails, so that's why this wasn't spot before. Everybody tried to open an archive email with the new password...then voila! The archive cannot be opened!! S-(
The solution was to update the indexes for the users that had problems opening archive items...that was all...)
If you are having this problem you could try to fix it using the IndexVolumeReplay.exe
I hope this could help someone else.
Regards,
Maria
04-07-2010 08:04 AM
04-07-2010 08:30 AM
04-07-2010 08:49 AM
04-07-2010 10:05 AM
Fair enough, just as a matter of interest does the event log show the web application rejecting the calls?
Also what happens if you do a simple IIS Reset and then having the users try again?
04-08-2010 01:02 AM
04-08-2010 03:31 AM
04-08-2010 07:18 AM
04-08-2010 07:47 AM
04-08-2010 08:06 AM
04-08-2010 08:28 AM
Do you have the SPN properly defined in AD for your EV servers?
Example:
C:\>setspn -l EVSERVER
Registered ServicePrincipalNames for CN=EVSERVER,OU=Servers,DC=company,DC=com:
http/vault1.company.com
http/vault1
host/vault1.company.com
host/vault1
TERMSRV/EVSERVER.company.com
TERMSRV/EVSERVER
HOST/EVSERVER
HOST/EVSERVER.company.com
04-09-2010 12:17 AM
04-09-2010 01:46 PM
04-20-2010 04:58 AM
04-20-2010 04:33 PM
04-21-2010 01:40 AM
04-21-2010 08:08 AM
05-20-2010 09:24 AM
Hi All,
I would like to thank you for your help and replies.
After checking all the server settings, permissions, the AD, connections to the servers...a total nightmare... I found out what the problem was! And it was something really simple!
I think that the users complaint about this issue when the passwords were changed, I am sure that most of them were not opening any archive emails, so that's why this wasn't spot before. Everybody tried to open an archive email with the new password...then voila! The archive cannot be opened!! S-(
The solution was to update the indexes for the users that had problems opening archive items...that was all...)
If you are having this problem you could try to fix it using the IndexVolumeReplay.exe
I hope this could help someone else.
Regards,
Maria