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Enterprise Vault

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Resolved! Remove a user completely from Enterprise vault

I am trying to remove a user completely from Enterprise Vault. I have ran an export to export the users vault back to his mailbox , but it appears there is still items in his vault. Using Archive explorer I can see pretty much all the attachments t...

Resolved! EV Client not installing on Win 7 PC

Hello EV gurus, I have a client with an issue: Enterprise Vault Issue - Client not installing on PC. Client is Win 7, 64 bit and running Office 2007 - Will not install EV client, crashes valkyrie.dll.  Does install on Win 7, 64, with Office 2010. S...

Resolved! FSA Reporting - can not enable

Hi I upgraded my EV site from EV 8 SP3 to SP4. Since I had EV 8 SP3 on 32bit Windows 2008 SP2 (which is unfortunatly unspported in SP4) I have to built a new 64 bit installation of Windows 2008 SP2, name it as a old one and assign same IP. So far so...

Some items fail to index

Hello, I meet the following problem: One of my index volume has 60 failed items. I launched the following command to update the IndexMissing.log file of this volume and launched a repair of this index volume but at the end of the process, I still h...

ZeNick by Level 4
  • 245 Views
  • 2 replies
  • 1 kudos

Resolved! Enterprise Vault FSA v8.0 SP2 archive point

We had a test file system archive setup on our EMC  centera device pointing to the share \\server1\info$\tech\*.* We have since removed the archive points and unarchived the files. As our Centera is in compliance mode nothing is being delet...

Cancelling a basket restore

so how does one cancel a restore of a basket? as you all know by now, EV cannot handle a large basket restore (over 200 items) so the msmq has to be restarted. boring. but ths one basket is in a Restoring state. how can I cancel it or get it to actua...

rouute by Level 6
  • 139 Views
  • 3 replies
  • 0 kudos

Resolved! Restoring E-mails from Archiving isnt working!

Trying to restore an e-mail via Outlook thats been archived isnt working. This is happening for most users. When selecting the item and clicking restore from vault, the icon changes to the timer icon, but then never gets anywhere! No errors are prese...

Resolved! EV 8.0 Configuration Wizard problem: cannot create database

Hi, I'm doing a test deployment EV 8.0 but I have a problem with the configuration wizard. I have run the Deployment Scanner before and after the setup, it shows all fine with no errors or warnings (only warning about Domino because I don't have tha...

bcetin by Level 3
  • 539 Views
  • 9 replies
  • 0 kudos

Resolved! Sync Issues Conflicts Folder

Hi All , I have noticed many users having the Sync Issues> Conflicts folder under Virtual Vault. Does any one know what is the purpose and what are the emails that are in their. I mean are they in there as theycould not be synchronized with the EV s...

akj2k by Level 3
  • 3340 Views
  • 9 replies
  • 0 kudos

Resolved! EV for users with notebooks and Citrix access

Hello.   We use EV 8 SP3 for archiving Exchange. Our environment consists mostly of Desktop and Citrix users so the standard Desktop Policy has been used for these users with Vault cache disabled. We have a small number of users that have note...

CrisL by Level 2
  • 167 Views
  • 2 replies
  • 0 kudos

Resolved! Event ID 7292

I have a single failed index that generates a 7292 error in the event logs.  This doc ID (http://seer.entsupport.symantec.com/docs/294109.htm) seems to match my problem exactly.  Reading through the solution, I am not able to find the checksum.dat f...

DSalmon by Not applicable
  • 823 Views
  • 9 replies
  • 0 kudos

Resolved! Archive Pending and centera Collection

we have new installation of E-vault 8.03 for MS exchange 2007, archiving to single Centera box, collection enabled. I still have Archive pending, and I got these errors: 6952 Error from EMC Centera FPLibrary Function call: CGS/FPT_BW : NetworkPacke...

Hzeid by Level 4
Partner Accredited
  • 833 Views
  • 12 replies
  • 0 kudos

OWA Extensions

EV 8.0 SP3, Exchange 2003 SP2. Has anyone had any luck getting OWA entensions working in browsers other than IE?  I understand that it's not supported, but for my MAC and linux users it's a MASSIVE pain.  I tried tricking the brower using the user a...

Meg_G by Level 4
  • 544 Views
  • 3 replies
  • 0 kudos

Cannot use Auditing after moving SQL Server

So another one. If your running your EV install on Windows 2008 and you move the SQL database to another server. Your auditing may fail even after following the documents on moving the database. Also if you try the create the odbc record for EVAu...

Resolved! Cannot Schedule Discovery Accellerator

I'm not sure if anyone else has had this one. But I went to create a scheduled query to run for a specific period of time.  Anyway when you submit the request it fails to create and even after making the relevant changes as per the install docs fo...

Deploy EV 8 SP3 reports on SQL Reporting server running on XP

Dear All, I want to deploy the EV reports to a SQL reporting server running on Windows XP SP3. Unfortunately, the option to install the reports is not available after running the EV setup. Is it possible to trick the software and install the report...

Icento by Level 3
Partner Accredited
  • 417 Views
  • 3 replies
  • 0 kudos