"This version of the Enterprise Vault add-in is not compatible with the Enterprise Vault server (V0)"

[LBI]

Hello,

I don't know why but today, I have several users complaining that they had a message when opening Outlook that told them that Enterprise Vault Add-in had been disabled because not compatible with the EV server version.

Nothing has changed, server or client side.

Logging Level 3 gave us these information that may let think that Desktop Setting Server Version is set to null (where it should be 10.04)

How can I reset the server version to the correct one? Thank you for your help.

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05/02/2015 14:57:57.322[4780][L]: DisplayDialogProc
05/02/2015 14:57:57.322[4720][M]:     Desktop Setting: SERVERVERSION
05/02/2015 14:57:57.322[4720][M]:     No Value
05/02/2015 14:57:57.322[4720][L]: ~DesktopCommonConfig::GetSetting: 0x1
05/02/2015 14:57:57.323[4720][H]: This version of the Enterprise Vault add-in is not

compatible with the Enterprise Vault server (V0)
05/02/2015 14:57:57.323[4720][L]: ~DialogThread::DisplayStartupWarnings
05/02/2015 14:57:57.323[4720][L]: ~CDesktopUI::AddinStartup: 0x0
05/02/2015 14:57:57.323[4720][L]: ~CDesktopUI::OnOutlookApplicationStartup
05/02/2015 14:57:57.323[4720][H]: COutlookApplicationStartupEvent::Startup: Error

(std::exception) :Enterprise Vault add-in disabled due to a problem with the current

configuration.
05/02/2015 14:57:57.324[4720][L]: ~COutlookApplicationStartupEvent::Startup: 0x0
05/02/2015 14:57:57.374[4720][L]: FUI: CDesktopUI::raw_GetCustomUI: 0x0
05/02/2015 14:57:57.374[4720][M]: FUI: Ribbon id requested:Microsoft.Outlook.Explorer
05/02/2015 14:57:57.375[4720][H]: FUI: Not loading UI as action map is empty.  Is the

user enabled?

[JesusWept3 · Accepted solution]

Would try first synchronizing the user through the Vault Admin Console first and make sure the sync works, and then restart Outlook, if it still fails, go out of Cached Exchange mode and try again as it may be an issue with the OST failing to sync the Hidden message

also what version of Exchange (including any RU's and CU's), version of EV Server, EV Client and Outlook are you running?
 

[GabeV]

Hello LBI,

Do you know if Outlook Anywhere was enabled? If so, verify that RPC over HTTP is configured in the mailbox policy. Also, if could be something related with the EV hidden message. Follow technote TECH35614 to zap one mailbox and re-enable it for archiving:

How to remove (zap) Enterprise Vault (EV) properties from Archive-Enabled Exchange mailboxes
http://www.symantec.com/docs/TECH35614

I hope this helps.

[LBI]

I remembered I modified this in Desktop Policy :

Advanced > Outlook > RPC over HTTP Proxy URL

I rolled back + Synchronize all mailboxes + restart Outlook and it looks like it worked!

Thank you!

[LBI]

Hello GabeV,

I did modify the RPC over HTTP Proxy URL by trying to enable users to open archived messages from OWA.

To solve the user problem, I deleted the URL I had set (URL of OWA).

(Exchange version : 2010 / EV server version : 10.0.4 / EV client version : 10.0.4)