Re: retore failed

Sofiane_bekhedd · ‎02-18-2007

Hello
My case relates to Journaling option, the email searches via EV search explorer run well, the emails can be viewed too, except the restoration does not function and shows faild status , find below the events,
I want to add that the only action undertaken is to change the password Vaultadmin, which required the change of the login in all EV and SQL services.
Event Type:Error
Event Source:Enterprise Vault
Event Category:Shopping Service
Event ID:8390
Date:2/18/2007
Time:11:39:25 AM
User:N/A
Computer:ALSEV001
Description:
The EnterpriseVault.DirectoryConnection object reported an error.

Unspecified error

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

Event Type:Error
Event Source:Enterprise Vault
Event Category:Directory Service
Event ID:8391
Date:2/18/2007
Time:11:39:25 AM
User:N/A
Computer:ALSEV001
Description:
The EnterpriseVault.DirectoryService object reported an error.

Unspecified error

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

Micah_Wyenn · ‎02-18-2007

hi there, ...what version of EV and grab a dtrace of the restore processes and post'm.

micah

Michael_Bilsbor · ‎02-18-2007

If you click on the link in the event it actually has the answer.

Sofiane_bekhedd · ‎02-19-2007

Hi, thnx for your help
I am using EV 6 sp3, the dtrace are bolow
DTrace trace log

Enabled Trace options

Id Name Detail Include Events
63 - StorageServer Verbose Yes

-----

Display Filter:
Include strings:
EV-
EV:
EV~

Exclude strings:
CMMStream
DBFramework
DirectoryConnection
DirectoryVault
-----

Running in Terminal Services session...
Monitoring debug output from processes running in the console session
Another process is monitoring debug output from processes running in the current Terminal Services session

124310:26:50.318 (DirectoryService)<7220>EV~EThe EnterpriseVault.DirectoryService object reported an error.| |Unspecified error| |
129610:27:04.442 (DirectoryService)<7176>EV~EThe EnterpriseVault.DirectoryService object reported an error.| |Unspecified error| |

=====

Enabled Trace options

Id Name Detail Include Events
62 - StorageRestore Verbose Yes

-----

Display Filter:
Include strings:
EV-
EV:
EV~

Exclude strings:
CMMStream
DBFramework
DirectoryConnection
DirectoryVault
-----

Running in Terminal Services session...
Monitoring debug output from processes running in the console session
Another process is monitoring debug output from processes running in the current Terminal Services session

125210:25:03.393 (DirectoryService)<7928>EV~EThe EnterpriseVault.DirectoryService object reported an error.| |Unspecified error| |
129810:25:16.063 (DirectoryService)<6740>EV~EThe EnterpriseVault.DirectoryService object reported an error.| |Unspecified error| |

=====

Id Name Detail Include Events
61 - StorageOnlineOpns Verbose Yes

-----

Display Filter:
Include strings:
EV-
EV:
EV~

Exclude strings:
CMMStream
DBFramework
DirectoryConnection
DirectoryVault
-----

Running in Terminal Services session...
Monitoring debug output from processes running in the console session
Another process is monitoring debug output from processes running in the current Terminal Services session

126110:23:26.122 (DirectoryService)<3240>EV~EThe EnterpriseVault.DirectoryService object reported an error.| |Unspecified error| |
130710:23:37.231 (DirectoryService)<6740>EV~EThe EnterpriseVault.DirectoryService object reported an error.| |Unspecified error| |
135910:23:47.589 (DirectoryService)<7928>EV~EThe EnterpriseVault.DirectoryService object reported an error.| |Unspecified error| |

=====

Id Name Detail Include Events
60 - StorageManagement Verbose Yes

-----

Display Filter:
Include strings:
EV-
EV:
EV~

Exclude strings:
CMMStream
DBFramework
DirectoryConnection
DirectoryVault
-----

Running in Terminal Services session...
Monitoring debug output from processes running in the console session
Another process is monitoring debug output from processes running in the current Terminal Services session

126110:21:59.929 (DirectoryService)<6740>EV~EThe EnterpriseVault.DirectoryService object reported an error.| |Unspecified error| |
130710:22:13.240 (DirectoryService)<3240>EV~EThe EnterpriseVault.DirectoryService object reported an error.| |Unspecified error| |
135310:22:22.676 (DirectoryService)<7332>EV~EThe EnterpriseVault.DirectoryService object reported an error.| |Unspecified error| |

======
Best regards

Alan_M · ‎02-19-2007

It sounds like you did not follow the change password process described here:

http://seer.entsupport.symantec.com/docs/283722.htm

If you did not do this then try it again.

Sofiane_bekhedd · ‎02-19-2007

thnx, but I did it as discribed.

Sofiane_bekhedd · ‎02-19-2007

I've already checked this but no way

Michael_Bilsbor · ‎02-19-2007

hELLOOOO - nobody see my reply. :)
The hyperlink to the events database tells you the reason for the failure..

It's a known issue, in that to restore you need a retrieval task and for a retrieval task you need an archive task. Therefore create an archive task for the exchange server and then it will be fine

Alan_M · ‎02-19-2007

Sofiane I think you need to create an archive task for the Exchange server as it is a known issue which is described if you follow the link in your original post.

Dodo, just messing with you:-)

Sofiane_bekhedd · ‎02-19-2007

Hello all, thank you again
I have already created an Archive tasks, but as I don�t have any archive licence about (have only journaling) it fails; also I add that in my Lab infrastructure it runs well using the same licence!!

Alan_M · ‎02-20-2007

Known issue, no licensing to solve the problem sounds like a hotfix is required. You need to open a ticket with Support to get this process moving although they may tell you to move to v7. I'd also suggest that contact your Symantec account team to see if they can get you a temporary license so that you can overcome this problem until a fix is issued.

Sofiane_bekhedd · ‎02-20-2007

Hello again
I tried a temporary licence, so the archived task can run, here below the warnings I get:

Event Type:Warning
Event Source:Enterprise Vault
Event Category:Retrieval Task
Event ID:3194
Date:2/20/2007
Time:2:53:29 PM
User:N/A
Computer:ALSEV001
Description:
Cannot open PST ''

Error: Access is denied.
Internal Reference: SSA

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp
********************************************
Event Type:Warning
Event Source:Enterprise Vault
Event Category:Retrieval Task
Event ID:2227
Date:2/20/2007
Time:2:53:29 PM
User:N/A
Computer:ALSEV001
Description:
User '' failed to restore an item into mailbox ''.
SavesetID: 113900000000000~200701101233270000~0~1554C0BAFF064FE699604A1E8A8FABD

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp
*********************

Event Type:Warning
Event Source:Enterprise Vault
Event Category:Retrieval Task
Event ID:2270
Date:2/20/2007
Time:2:53:29 PM
User:N/A
Computer:ALSEV001
Description:
A queued operation exceeded the retry count and has been discarded

(Retrieval)

m_pIExchangeRestorationAgentUpdate->SavesetAvailable(OriginatingClient = "133277EC8BF5BA744A024E8A7264658A21c10000EVSITE",
pISaveset,
AgentParamsSize = 721,
pAgentParams,
NULL,
nRetryCount = 3,
NULL,
PSTFile = "0:i:\ 2_20_2007 2_17_30 PM.pst", RestoreAndDelete = "FALSE",
PSTFormat = "UNICODE",
RestoreShortcuts ="FALSE");

HRESULT: 0x80070005

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

Sofiane_bekhedd · ‎02-20-2007

The problem was fixed after following these steps:

1. check that you have the necessary permissions over the archive you are trying to restore items from and also over the PSt location folder;

2. try to enter the PST location folder using an UNC path instead of the physical path.

thank you all for you help
Best regards
Sofiane BEKHEDDA

VOX

retore failed