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Enterprise Vault

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Problem opening items on some users/servers.

Hi.We are running Symantec Enterprise Vault 6 SP3, with Windows 2003 Exchange 2003 SP2 with all hotfixes.On some users we are having problems opening items thru outlook. The error message we get is "Can't open this item".If I try the same user on OWA...

Deleting Users in CA

Hello,I have two users who are in CA and have reviewer roles but are not able to review items with criteria (Current action status author) in review messages. In the employee management the users are listed twice, one acct is an old disabled acct tha...

Resolved! Services won't start / limit on number of services

Just wondering if anyone has seen this one. EV 5 SP3 running on W2K SP4Old story: everything was running fine when at some point some of the EV services decided not to start anymore. There are about 34 EV-related services installed on this box includ...

The Way of the Files in FSA

Hi,does anyone have some detailed Documentation about the Architekture of FSA. In an actual Project i need as detailed Informations as possible for my decision of using EV or not.Hope that someone could help.regards,Martin

Resolved! EV 7.0 Licence updation

We are using EV 7.0 for Testing and Development. Currently we are using 30 days Temp license key. It is going to expire in a couple of days. We got another temporary key for 30 days. Please let me know the procedure to update licence.

Resolved! Users still prompted to auto archive

We recently installed eVault 6 sp3 and the users that were enabled for archiving are still being prompted to auto-archive. When they were migrated we set them to disable the auto-archive. How do we check the hidden message or resend it? Thanks--

Enabling Client Driven Migrations

Dear all,We're in the process of rolling out EV across the business, but being the cautious folk that we are, we want to do it in small chunks.Ideally I want to control this by using exchange distribution groups. Using evpm I can enable a group at a ...

license upgrade

I've recently bought a license for the Enterprise Vault PST migrator, which we have never had up till now. After an hour or so wrestling with the Symantec licensing portal (I had to give up and phone for assistance in the end), I've finally got the ...

Cant open archived items but can Forword

Hi, I have this problem with a few users in our company,When they try opening an archived item, they se only the shortcut, however if they try forwording the message (without opening) they see the full mail in the message window.Archive explorer work...

Database Creation

Question about the installation procedure.When we create the database, are we sending commands to the SQL server to create the database, or are we moving pre-made database files over to the indicated shares and then attaching the SQL server to them?T...

Automating EV Monitoring using SQL Queries

We're using EV6 SP3 for Exchange. Aside from monitoring EV Services on the servers (HP Openview); what is the best way to automate monitoring so that I receive an email that tells me the EV is working properly?

Some client cannot restore archived mail

Win2k3 server running EV6SP3 with Exchange 2003 SP2. When some of the client tried to restore archived mail, got the following error: "Could not process the selected items. Reason: The server response could not be parsed." This only happened on some ...

exclude shortcut deletion

Hi all,Is there an options to exclude some users from shortcut deletion?I don't want to delete some users shortcuts from their mailbox.thanks...

Resolved! Best way to disable welcome message

I have to use the ZAP utility to remove EVault's hidden message in a number of mailboxes which in turn requires a re-enabling of the user.What is the best way to disable the welcome message so users don't flip?Thanks in advance!

Problems with the restore of SQL Database

Hi all,today i�ve tested a disaster Recovery of my LAB Environment. I�ve Backuped the Database, restored it to another server and now the EnterpriseVaultDirectory Database occours as Enterprise Vault Directory with spaces. Now i have the Problem that...