03-25-2013 08:21 AM
Hi,
I have 2x5220 Master / Media appliances running 2.5.1 with external storage units, the PureDisk Volume is going down on one or other of the appliances every few weeks, it usually takes multiple reboots / full shudown to get it back up but it's hit and miss, I have no definitive process for bringing it back online. How do I troubleshoot ? what logs should I be looking at ? is there a correct way of bringing a PureDisk Volume back up ?
Thanks,
Dec
03-25-2013 08:38 AM
03-25-2013 09:33 AM
I've attached the spoold.log and storaged.log, this is the initial alert - Alert Raised on: 23 March 2013 06:50 - Alert Policy: Disk Storage Unit - DOWN
Is there a fix in 2.5.1 for the memory leak with multiple paths ?
Many Thanks,
Dec
03-25-2013 09:49 AM
03-25-2013 10:03 AM
03-31-2013 06:55 PM
04-02-2013 01:45 AM
04-10-2013 06:31 AM
I hope NBU support can help you.... make sure that the mentioned above logs are checked by the support and ask the Assigned TSE to forward these logs to be verified by Back-line support before applying any EEB.
I have the same sort of issue and i am still in touch with NBU Support to resolve the issue as one of my appliance is useless these days.
04-23-2013 05:46 AM
Puredisk Volume has been marked down
Known issue with the following workaround (resolved in 7.5.0.5)
Stop Netbackup
Start Netbackup
When spoold is accepting connections run the following to check, then turn off image re-basing;
cat /disk/log/spoold/spoold.log |grep rebase
/usr/openv/pdde/pdcr/bin/crcontrol --rebasestate
Image rebasing: ON
Rebasing busy: Yes
/usr/openv/pdde/pdcr/bin/crcontrol --rebaseoff (takes a few minutes to complete)
Data store conversion turned off
04-23-2013 06:45 AM
-matt-
Same as the issue I mentioned and the EEB for 7.5.0.4 that is available - though that tech note gives a different ET number to the original - maybe renamed for the appliance version now
Good spot though
04-23-2013 07:00 AM
The EEB didn't work for me, I still had the problem after it was installed, I'll use the above workaround if it happens again, hopefully it won't
04-24-2013 01:44 AM
Ok - surprise at that as i assume it is the 2.5.2 spoold file - but yes, turn off rebasing for now but it will affect performance eventually as it is basically de-dupe de-frag