appliance 5220 as a master/media server configuration failed

[mnakhan]

hi,

i am trying to configure the appliance i start its wizard via web UI. when i select the appliance as a master server it is failed. for your reference i attached the screenshot. in second screenshot when i click here wording  it will move me again the first page of the appliance configuration i.e. 3rd screenshot.

awaiting your swift response.

regards,

[mnakhan]

if i select the appliance as media server and write this appliance name in a master server field following screenshot error attached.

[mnakhan]

any update

[Rami_Nasser1]

Kindly check if the license for the appliance not expired.If you have a valid new license Please add it then check again.

Regards,

[Mark_Solutions]

This is a name resolution issue (though you do still need to check your license is OK)

Login to the appliance using Putty or via the local console and vi the hosts file - put its planned IP address, name and FQDN in there and then try again

This usually happens if the appliance has not been added to DNS prior to trying to configure it.

Hope this helps

[mnakhan]

HI,

form putty got same error. i also recheck the hosts file its ip and name is FQDN.

[Mark_Solutions · Accepted solution]

edit its hosts file so that it has short and long name against the IP address you are going to use.

You cannot set it to be a media server and to point at itself as a Master .. that just doesn't make sense.

You could try doing the full configuration from the CLISH if you wanted to - I always do appliances that way and it rarely has an issue

Very quick summary (edit to suit):

1. edit the hosts file - planned IP address against short and long name

2. add your license key : Manage - License - Add

3. Network - Configure 10.10.10.66 255.255.255.0 10.10.10.1 eth1

4. Network -

DNS Add NameServer 10.10.10.22
DNS Add SearchDomain company.com
DNS Domain company.com
Hostname Set myappliance.company.com

5. Appliance - Master

That is about it apart from bonding the network - note that the network will need to actually be working for it to talk to itself - and it does use its short name too.

[mnakhan]

Very quick summary (edit to suit):

1. edit the hosts file - planned IP address against short and long name

Ans: 172.56.56.40 5220nbap.abc.com 5220nbap

2. add your license key : Manage - License - Add

Ans: lic. already added

3. Network - Configure 10.10.10.66 255.255.255.0 10.10.10.1 eth1

Ans: done as u stated

4. Network -

DNS Add NameServer 10.10.10.22
DNS Add SearchDomain company.com
DNS Domain company.com
Hostname Set myappliance.company.com

5. Appliance - Master

i do it as master only.

no luck error remain the same. i think first i restore it from usb and then try to conifgure it.

once done i update it.

[Mark_Solutions]

So what does it say - still saying it cannot connect when you run this from the CLISH?

If you go to Network - Show Status does it show you network plugged and UP?

Can you ping it? (Network - Ping 5220nbap.abc.com / Ping 5220nbap.abc.com)