Puredisk Upgrade from 6.2.1.1 to 6.5 failed

[babyd]

I am trying to upgrade puredisk from 6.2.1.1 to 6.5 and the PDOS upgraded sucessfully. Pdisk Application failed with following error;

----------------------------------------

 ++ Check/update DR Policy
  ++ Updating configuration file data
  ++ Regenerating SPA metadata tables
  ++ Obfuscating passwords in configuration files
  ++ Starting pdweb
  ++ Installing new workflow engine
!! An unexpected ERROR occured during the upgrade !!
   Your Storage Pool can be in an inconsistent state now!
   Please contact Symantec Support team and provide them with
   the content of '/Storage/log/upgrade/6.5_2009-01-07_20h29.log'.
!! Upgrade aborted !!

----------------------

The last part of '/Storage/log/upgrade/6.5_2009-01-07_20h29.log' is;

++ Obfuscating passwords in configuration files

database dbpass in /etc/puredisk/pdwfe.cfg is already obfuscated, skipping

++ Starting pdweb

Checking for PureDisk WebServer ..unused

Checking for PureDisk WebServer ..unused

Starting PureDisk WebServer: apache2 ...done

Starting ldap-server..done

++ Installing new workflow engine

---------------------------------------

- Installing PureDisk Workflow Engine -

---------------------------------------

=> Verifying PureDisk Service Handler ..done

ERROR with exitcode = 1

!! An unexpected ERROR occured during the upgrade !!

Your Storage Pool can be in an inconsistent state now!

Please contact Symantec Support team and provide them with

the content of '/Storage/log/upgrade/6.5_2009-01-07_20h29.log'.

!! Upgrade aborted !!

Did anyone have a solution?????...

[Tom_Burrell]

yeah- you're going to want to call that one in.  I wouldn't take any advice "off the street" on this one- call Symantec and get them on the case.

[babyd · Accepted solution]

The problem resolved ..:)

I found an error message in /tmp/pdconfigure.log says 'root authentication failed'. Since the Puredisk server was running on VM i was having a snapshot after Pdos6.5 upgrade. I went back to that snapshot and changed the root password using web interface and restarted the upgrade and it worked successfully.

Thanks all......