Puredisk pool reported down, spad process hang

[Gunn]

Hi, 

After upgraded to 7.1.0.2 we have major failure. Spad  process seems to hang and then puredisk diskpool is reported down and of course backups are failing with 213. Has someone here seen this ? I create support case but no help from there, even no answer for 4 days ... which is depressing...

[AAlmroth]

I think you will have to look into the logs for PureDisk. Should be located in <selected path/logs/> and be called storaged.log and spoold.log. These might give you a clue to why spoold process won't "online".

What was the state of the server prior upgrade? Any processes still running?

/A

[thesanman]

See this, based on my experience going from v7.1 to v7.1.0.1; spoold wouldn't start.  Had to create a specific local "admin" account to run DeDupe service under.

https://www-secure.symantec.com/connect/forums/deduplication-manager-wont-start-after-7101-update

I never got to the bottom of this but maybe you have a similar issue?

[Sachin_Pathare]

This should help: http://www.symantec.com/business/support/index?page=content&id=TECH171657

[Stanleyj]

Gunn,

I upgraded to 7.1.0.2 a few weeks ago and then just yesterday i am now expierencing your same problems.  I have even upgrade to 7.1.0.3 thinking that might fix it but i am still having the same issues.

My spad and spoold services are failing on my 5200 appliances.  Im not sure if you are using the same for purdisk storage.

I acutally have a post and a ticket open on this as well.  I am getting some excellent feedback on my post but so far the performance tuning settings havent help just yet. 

This morning i spoke with my sales rep and had the ticket escalated becaus all of my backups and restores are failing with status 213.

I dont know if you have resolved your issue our not but i will keep you posted on whatever support offers me.

https://www-secure.symantec.com/connect/forums/status-83-media-open-error

Above is the link to the post i created.