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How to reset a forgotten admin password of nss portal

AlChie
Level 4

Greetings!

I have misstyped the password of nss portal and unable to login (no email attached for supervisor admin)

How can I reset the Admin password to default

Also in sql database i see the history of changed passwords in encrypted form.

Will it be possible to decrypt it (what encryption level is used (md5 etc.)?)

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Best Regards, AlChie
1 ACCEPTED SOLUTION

Accepted Solutions

TraceyBunyard
Level 5
Employee

Hi Alexander,

If you have SMTP set up for email, select the forgotten password and an email will be sent with a new password. If you do not have SMTP set up then select the forgotten password link for admin account to generate a new password, then run the following script. 

Replace <yourdatabasename> with the name of your NetBackup Self Service database.

select top 1 right(Body , 56)
FROM [<yourdatabasename>].[dbo].[EMAILS]
Where Body like '%new password%' or Subject like '%new password%'
order by EmailID desc

 

Regards,

Tracey

View solution in original post

4 REPLIES 4

TraceyBunyard
Level 5
Employee

Hi Alexander,

If you have SMTP set up for email, select the forgotten password and an email will be sent with a new password. If you do not have SMTP set up then select the forgotten password link for admin account to generate a new password, then run the following script. 

Replace <yourdatabasename> with the name of your NetBackup Self Service database.

select top 1 right(Body , 56)
FROM [<yourdatabasename>].[dbo].[EMAILS]
Where Body like '%new password%' or Subject like '%new password%'
order by EmailID desc

 

Regards,

Tracey

Hi Tracey!

Thank you for help,it worked

 

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Best Regards, AlChie

Hi ,

 

Thankyou,it worked

Regards,

Manish Nair

JonHunt
Level 5
   VIP   

Excellent glad it helped.

Best practice is not to use the 'admin' account but create a supervisor account and use that, then you have admin as backup, hope that makes sense