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Backups are failing for a Unix host

Vino_J
Level 4

Hi ,

We are trying to backup a HPUX client and the backups are continously failing. We have a Windows Master Server (Windows 2003 Enterprise Version/64 bit) and the Version of Netbackup is 6.5.6. While analysing the bpbkar logs in the client found the following error:

"

01:56:59.681 [991] <2> bpbkar SelectFile: INF - path = bmra42_060810.dmp.gz
01:56:59.690 [991] <4> bpbkar process_file: INF - VX_UNBUFFERED failed on /app/T
esting-Backups/RT04/full/bmra42_060810.dmp.gz. Errno = 251: Function is not avai
lable
01:56:59.690 [991] <4> bpbkar process_file: INF - VX_DIRECT failed on /app/Testi
ng-Backups/RT04/full/bmra42_060810.dmp.gz. Errno = 251: Function is not availabl
e


01:57:02.406 [991] <2> bpbkar SelectFile: INF - path = ecvaa42_060810.dmp.gz
01:57:02.407 [991] <4> bpbkar process_file: INF - VX_DIRECT failed on /app/Testi
ng-Backups/RT04/full/ecvaa42_060810.dmp.gz. Errno = 251: Function is not availab
le

01:57:21.181 [991] <4> bpbkar process_file: INF - VX_DIRECT failed on /app/Testi
ng-Backups/RT04/full/saa42_060810.dmp.gz. Errno = 251: Function is not available
02:02:17.862 [991] <4> bpbkar PrintFile: /app/Testing-Backups/RT04/full/saa42_06
0810.dmp.gz

02:30:07.115 [991] <4> bpbkar process_file: INF - VX_DIRECT failed on /app/Testi
ng-Backups/RT06/saa42_230810.dmp. Errno = 251: Function is not available
04:04:57.010 [991] <2> bpbkar PrintFile: CPR - 16125627 2859 1304684204 13047374
94 137 0 0 5 992797684 2 1 1073741833 511 0 42 /app/Testing-Backups/RT06/saa42_2
30810.dmp

04:30:35.708 [991] <2> get_long_: protocol error - four byte read failed (Connec
tion reset by peer)
04:30:35.725 [991] <2> get_string_: failed reading string length (Connection res
et by peer)
04:30:35.753 [991] <16> bpbkar Exit: ERR - bpbkar FATAL exit status = 23: socket
 read failed
04:30:35.774 [991] <4> bpbkar Exit: INF - EXIT STATUS 23: socket read failed
04:30:35.790 [991] <2> bpbkar Exit: INF - Close of stdout complete"

Checked a previous issue in Symantech connect forum and tried to run the vxlicrep utility and got the following output.

"$ ./vxlicrep

Symantec License Manager vxlicrep utility version 3.02.24.0
Copyright (C) 1996-2006 Symantec Corporation. All rights reserved.

Creating a report on all VERITAS products installed on this system

vxlicrep ERROR V-21-3-1003 There are no valid VERITAS License keys installed in the system."

Is this something to do with this issue?? Please advise

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
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As per Bill's post - What is filesystem type of the one f/s that fails?

As far as I'm aware HP-UX comes with OEM version of VxFS, so, no license required.
If there was a licensing problem, the VxFS kernel modules would not load and the filesystem would not be mountable. NetBackup does not check Storage Foundation licensing when running backups. As long as filesystem is supported and accessible, it will be backed up.

The way I read the 1st TN is that the title is somewhat misleading (incorrect?).

The problem is described under the 'Issue' heading:

.. backing up large mounts of data from a JFS filesystem...
.... using a Gigabit Ethernet interface network card ....

Testing bpbkar by backing up the failing file system with the -nocont switch to /dev/null is successful.  Running smaller backups from the same failing filesystems run successfully.  This indicates that the problem relates to the Gigabit network interface.

 

So - this is my interpretation of the TN:

Problem exists on HP-UX 11.23, backing up large mounts of data... using a Gigabit Ethernet interface network card...

 

Solution:  
Apply the latest HP-UX 11.23 Gigabit Ethernet interface patch, which includes the latest drivers. 
At the time this TechNote was published, the most recent patch was PHNE_37324.

 

Also find out from the Firewall Admins if there is a timeout on the firewall.

View solution in original post

29 REPLIES 29

Zahid_Haseeb
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We are trying to backup a HPUX client and the backups are continously failing

 

Few Suggesstions

 

0.) Are you able to backed up other backups ?

1.) First of all check that are you able to ping the Master/Media Server ?

 

2.) See if the Firewall (for example iptables or SELinux got enabled) 

3.) Are you able to connect the Client when you double click on Netbackup Management=>Host Properties=>Clients and then Client Name

Vino_J
Level 4

Yes we are able to connect thru Host Properties...

Vino_J
Level 4

Yes.. The Server is in DMZ.......

Yogesh9881
Level 6
Accredited

is this file backup or database bakup ?

kindly run below commands from respective media server & post  O/P

<install path> \prog files\veritas\netbackup\bin\admincmd\bptestbpcd -client SERVER01 -debug

<install path> \prog files\veritas\netbackup\bin\admincmd\bptestbpcd -client SERVER01 -verbose

Zahid_Haseeb
Moderator
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Does the Firewall is ON at the Client Site ? 

 

Second thing what I saq that you are facing the STATUS CODE 23   . See the below TN for your help

http://www.symantec.com/business/support/index?page=content&id=TECH57313

Vino_J
Level 4

We are able to ....

 Its only file level backup...

 

Policy Type: Standard

Logs:

"

E:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -client CTSINTBMELXVM
1 -debug
17:16:31.218 [2120.8212] <2> bptestbpcd: VERBOSE = 0
17:16:31.328 [2120.8212] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_RE
QUEST_SERVICE_SOCKET: 6 0x00000006
17:16:31.328 [2120.8212] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: servi
ce: bpcd
17:16:31.390 [2120.8212] <2> logconnections: BPCD CONNECT FROM 10.242.25.239.461
4 TO 10.242.19.229.13724
17:16:31.406 [2120.8212] <2> vnet_connect_to_vnetd_extra: vnet_vnetd.c.182: msg:
 VNETD CONNECT FROM 10.242.25.239.4615 TO 10.242.19.229.13724 fd = 724
17:16:31.500 [2120.8212] <2> vnet_vnetd_connect_forward_socket_begin: vnet_vnetd
.c.535: VN_REQUEST_CONNECT_FORWARD_SOCKET: 10 0x0000000a
17:16:31.562 [2120.8212] <2> vnet_vnetd_connect_forward_socket_begin: vnet_vnetd
.c.552: ipc_string: /tmp/vnet-27155305028465850567000000000-027155
1 1 1
10.242.25.239:4614 -> 10.242.19.229:13724
10.242.25.239:4615 -> 10.242.19.229:13724
17:16:32.015 [2120.8212] <2> vnet_connect_to_vnetd_extra: vnet_vnetd.c.182: msg:
 VNETD CONNECT FROM 10.242.25.239.4616 TO 10.242.19.229.13724 fd = 712
17:16:32.203 [2120.8212] <2> vnet_vnetd_connect_forward_socket_begin: vnet_vnetd
.c.535: VN_REQUEST_CONNECT_FORWARD_SOCKET: 10 0x0000000a
17:16:32.281 [2120.8212] <2> vnet_vnetd_connect_forward_socket_begin: vnet_vnetd
.c.552: ipc_string: /tmp/vnet-27221305028466560767000000000-027221
10.242.25.239:4616 -> 10.242.19.229:13724
<2>bptestbpcd: EXIT status = 0
17:16:32.515 [2120.8212] <2> bptestbpcd: EXIT status = 0

E:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -client CTSINTBMELXVM
1 -verbose
1 1 1
10.242.25.239:4625 -> 10.242.19.229:13724
10.242.25.239:4626 -> 10.242.19.229:13724
PEER_NAME = CTSINTBMSFBA
HOST_NAME = CTSINTBMELXVM1
CLIENT_NAME = CTSINTBMELXVM1
VERSION = 0x06540000
PLATFORM = hpia64
PATCH_VERSION = 6.5.4.0
SERVER_PATCH_VERSION = -1.-1.-1.-1
MASTER_SERVER = CTSINTBMSFBA
EMM_SERVER = CTSINTBMSFBA
10.242.25.239:4627 -> 10.242.19.229:13724 "

Zahid_Haseeb
Moderator
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Yes.. The Server is in DMZ......

 

DMZ its mean that the Network Firewall is in place. On the Firewall do allow the below ports:

 

13724(vnetd)

13782(bpcd)

1556(pbx)

13720(bprd)

emret
Level 6
Partner Accredited

if this server dmz,

 

this ports needs to be open from both side  master --> client, client-->master

13720

13724

13782

13783

1556

if you enable these ports, your problem will be solved

Vino_J
Level 4

We have already checked and all the above mentioned ports are open...

Zahid_Haseeb
Moderator
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I forgot to check your post properly

 

vxlicrep ERROR V-21-3-1003 There are no valid VERITAS License keys installed in the system."

 

Offcourse you must need a valid license

Vino_J
Level 4

We are able to backup all the other file systems on the Server ... except for one for which the logs have been posted....

emret
Level 6
Partner Accredited

can you edit the host file from master server and client ? and check the bp.conf  from client side.

SERVER = master_server_name

Vino_J
Level 4

The bp.conf entries are fine.... Have also checked the host entries in the Master Server....

emret
Level 6
Partner Accredited

please read this technote maybe its helpful for you

 

http://www.symantec.com/business/support/index?page=content&id=TECH38421

 

Vino_J
Level 4

Which license are you referring to.. . Could you please brief on that as to why it should be installed and whats its functionality.....

Yogesh9881
Level 6
Accredited

Login to Client and start BAR GUI

/usr/openv/netbackup/bin# ./jbpSA

kindly let us kbow status / error

Zahid_Haseeb
Moderator
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See your very first post. In the end of the post you ran the command   ""   $ ./vxlicrep   "

What is the result of that command ? The result is "invalid license" which I mentioned above.

Vino_J
Level 4

Dint use Xming or any other S/w to get the GUI.. But here are the Logs requested :

Logs:

"

Starting user console version 6.5.

LANG=
LC_CTYPE="C"
LC_COLLATE="C"
LC_MONETARY="C"
LC_NUMERIC="C"
LC_TIME="C"
LC_MESSAGES="C"
LC_ALL=

java version "1.5.0.15"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0.15-_12_jan_2009_08_47)
Java HotSpot(TM) 64-Bit Server VM (build 1.5.0.15 jinteg:01.12.09-16:42 IA64W, mixed mode)

java.awt.HeadlessException:
No X11 DISPLAY variable was set, but this program performed an operation which requires it.
        at java.awt.GraphicsEnvironment.checkHeadless(GraphicsEnvironment.java:159)
        at java.awt.Window.<init>(Window.java:318)
        at java.awt.Frame.<init>(Frame.java:419)
        at javax.swing.JFrame.<init>(JFrame.java:194)
        at vrts.common.utilities.CommonFrame.<init>(CommonFrame.java:75)
        at vrts.common.utilities.CommonFrame.<init>(CommonFrame.java:70)
        at vrts.nbe.BaseNBEFrame.<init>(BaseNBEFrame.java:59)
        at vrts.nbe.LoginFrame.<init>(LoginFrame.java:227)
        at vrts.nbe.JavaPresentationLayer.initiateLogin(JavaPresentationLayer.java:154)
        at vrts.nbe.UserConsole.main(UserConsole.java:69)"

Vino_J
Level 4

We want to know if that license is required to backup even flat files as the other filesystems are getting backedup