Cann't browse Contents of Exchange Mailboxes

[aitallal]

Hi,

I have Netbackup 7.1 as Master Server on Linux server ( Redhat 5.2 64bits) and i create policy for backupping Exchange 2007 on Windows 2003 R2 64bits (SP2), the backup of "Microsoft Information Store:\" work fine, but the backup of "Microsoft  Exchange Mailboxes:\" could not working and returned this error:

Warning bpbrm (pid=29585) from client adserver.imist.ma: WRN - unable to successfully enumerate folder: Microsoft Exchange Mailboxes:\
20 sept. 2011 01:38:02 - Error bptm (pid=29587) media manager terminated during mount of media id 0001L3, possible media mount timeout
20 sept. 2011 01:38:02 - Error bptm (pid=29593) system call failed - Connexion ré-initialisée par le correspondant (at child.c.1295)
20 sept. 2011 01:38:02 - Error bptm (pid=29593) unable to perform read from client socket, connection may have been broken
20 sept. 2011 01:38:02 - Error bptm (pid=29587) media manager terminated by parent process
20 sept. 2011 01:38:02 - Error bpbrm (pid=29585) could not send server status message
20 sept. 2011 01:38:02 - Info bpbkar (pid=1716) done. status: 71: none of the files in the file list exist
20 sept. 2011 01:38:02 - end writing

In Netbackup client 7.1, i can't browse the contents of Microsoft Exchnage Mailboxes. how can have logs in Netbackup Client (turned on windows 2003 Server)

Any idea please.

Regards.

[Marianne]

You need a domain user id with sufficient permissions at Exchange level.

See p. 56 and 136 of NBU for Exchange Server Admin Guide  http://www.symantec.com/docs/DOC3669

You can also have a look at these Videos explaining step-by-step how to config:

See http://www.symantec.com/docs/HOWTO41825

See Configuring Individual Mailbox Item Backups on Exchange 2003 and 2007 using NetBackup 6.5 and 7.0 

[aitallal]

Hi,

The user netbackup has all permissions at Exchange and admin of domain.

[J_H_Is_gone]

are you trying to GRT with backup to tape?

Someone correct me if wrong but I though you could only do GRT if you backed up to disk.

[Marianne]

MAPI backups (Microsoft Exchange Mailboxes:\) are still supported with Exchange 2007 and earlier.

@aitallal, did you remember to change the NetBackup Client Service logon account to the netbackup user? And also specify the account/mailbox in Host Properties?  (See above-mentioned documentation).

Also see http://www.symantec.com/docs/TECH38737 and http://www.symantec.com/docs/TECH32440

[aitallal · Accepted solution]

I had perhaps a problem with the count of Netbackup that start the service client of netbackup, I deleted this account and create new one with its Mailboxe in Exchange. and i added user netbackup as Exchange View-Only Administrators , admin domain ..etc

When i logged with this account i can see all Exchange Mailboxes with Netbackup client.

Thanks very match for your help.