Drives issue

[wannawin]

Hello Team,

Master server is AIX

ACSLS server is SunOS   5.8

ACSLS drives are going down again and again

I am trying to check configuration but it is not giving me serial number

ACSSA> display drive * -f type serial_num

2014-06-09 09:23:00              Display Drive

Acs  Lsm  Panel  Drive  Type       Serial_num

0    0    9      1      T9940B

0    0    9      5      T9940B

0    0    9      6      T9940B

0    0    9      7      T9940B

It is also giving transport failure for 2-3 drives

ACSSA> dismount drive 0,1,10,11 force

2014-06-09 09:13:40     0    drive   0, 1, 9,11: Library error, Transport failure

.

2014-06-09 09:15:26     0    drive   0, 1, 9,10: Library error, Transport failure

.

2014-06-09 09:15:32     0    drive   0, 1,10,11: Library error, Transport failure

.

Dismount: Dismount failed, Library failure.

ACSSA> dismount drive 0,1,9,10 force

2014-06-09 09:21:18     0    drive   0, 1, 9,10: Library error, Transport failure

[mph999 · Accepted solution]

Short of rebooting the library / ACS server (sometimes fixes things) I think you need to have a chat with your hardware support.

We can't fix that in NBU as it's ACS commands, and I suspect missing serial numbers/ library transport errors are fairly terminal as far as a DIY fix is concerned.

[Nicolai · Accepted solution]

beeing a big user of ACSLS I can only support Martin in this. "Library error, Transport failure" indicate a hardware failure or a stuck tape in a tape drive.

You need to open the robot and inspect the tape drive. Maybe a dropped cartridge is loaded and jammed in the drive. Alternative if you have SLconsole access reboot the tape drive and see if you can dismount the tape drive afterward.

[Marianne]

Seems we all agree...

Log a call with your STK/SUN/Oracle vendor.

Nothing from NBU point of view can fix this.