Duplication from NetBackup 7.0.1 to 7.6.1.2

[jimmy_thrasibul]

Hello,

I'm upgrading our NetBackup environment gradually from version 7.0.1 to version 7.6.1.2. Currently we have already upgraded the master and a media server to version 7.6.1.2.

Can a media server in version 7.0.1 duplicate its backup images to the one in version 7.6.1.2?

[RiaanBadenhorst · Accepted solution]

Yes that is fine. https://www.veritas.com/support/en_US/article.TECH29677

[jimmy_thrasibul]

OK. I therefore have an issue since the duplication is not working with the following logs:

10/15/2015 5:31:37 PM - requesting resource LCM_761-media-server
10/15/2015 5:31:37 PM - granted resource LCM_761-media-server
10/15/2015 5:31:38 PM - begin Duplicate
10/15/2015 5:31:38 PM - started process RUNCMD (385388)
10/15/2015 5:31:38 PM - ended process 0 (385388)
10/15/2015 5:31:39 PM - requesting resource 761-media-server
10/15/2015 5:31:39 PM - reserving resource @aaaaq
10/15/2015 5:31:39 PM - reserved resource @aaaaq
10/15/2015 5:31:39 PM - granted resource MediaID=@aaaag;DiskVolume=PureDiskVolume;DiskPool=761-media-server;Path=PureDiskVolume;StorageServer=761-media-server;MediaServer=761-media-server
10/15/2015 5:31:39 PM - granted resource 761-media-server
10/15/2015 5:31:40 PM - requesting resource @aaaaq
10/15/2015 5:31:40 PM - granted resource MediaID=@aaaaq;DiskVolume=PureDiskVolume;DiskPool=701-Disk-Pool;Path=PureDiskVolume;StorageServer=701-media-server;MediaServer=761-media-server
10/15/2015 5:31:41 PM - Info Duplicate(pid=385388) Initiating optimized duplication from @aaaaq to @aaaag
10/15/2015 5:31:41 PM - Info bpduplicate(pid=385388) Suspend window close behavior is not supported for optimized duplications
10/15/2015 5:31:41 PM - Info bpduplicate(pid=385388) window close behavior: Continue processing the current image
10/15/2015 5:31:55 PM - started process bpdm (343656)
10/15/2015 11:28:35 PM - Critical bpdm(pid=343656) sts_copy_extent failed: error 2060013 no more entries
10/15/2015 11:28:38 PM - Critical bpdm(pid=343656) image copy failed: error 2060013: no more entries
10/15/2015 11:28:40 PM - Error bpdm(pid=343656) cannot copy image from disk, bytesCopied = 18446744073709551615
10/15/2015 11:29:45 PM - Critical bpdm(pid=343656) image copy failed: target image size = 8192, source image size = 512
10/15/2015 11:29:50 PM - Critical bpdm(pid=343656) Invalid image copy: error 2060001
10/15/2015 11:29:53 PM - Critical bpdm(pid=343656) image copy failed: totalbytesCopied = 0, image size = 512
10/15/2015 11:30:55 PM - begin writing
10/16/2015 2:31:55 AM - Critical bpdm(pid=343656) sts_copy_extent failed: error 2060013 no more entries
10/16/2015 2:31:58 AM - Critical bpdm(pid=343656) image copy failed: error 2060013: no more entries
10/16/2015 2:32:01 AM - Error bpdm(pid=343656) cannot copy image from disk, bytesCopied = 18446744073709551615
10/16/2015 2:32:09 AM - Critical bpdm(pid=343656) sts_close_handle failed: 2060022 software error
10/16/2015 2:32:14 AM - Info 701-media-server(pid=343656) StorageServer=PureDisk:761-media-server; Report=PDDO Stats for (761-media-server): scanned: 0 KB, stream rate: 0.00 MB/sec, CR sent: 0 KB, dedup: 0.0%, cache hits: 0 (0.0%)
10/16/2015 2:37:25 AM - Error bpduplicate(pid=385388) host 701-media-server backup id BKP-POLICY_1443960881 optimized duplication failed, media write error (84).
10/16/2015 2:37:25 AM - Error bpduplicate(pid=385388) Duplicate of backupid BKP-POLICY_1443960881 failed, media write error (84).
10/16/2015 2:37:25 AM - Error bpduplicate(pid=385388) Status = no images were successfully processed.
10/16/2015 2:37:25 AM - end Duplicate; elapsed time: 9:05:47
no images were successfully processed (191)

It looks like NetBackup cannot find where to store the duplicated image on the upgraded Media Server.

[RiaanBadenhorst]

Post the bpdm logs.

[Marianne]

The question about support / compatibility was answered. Please start a new discussion for the duplication error.

[jimmy_thrasibul · Accepted solution]

FYI, I've opened a case with support and they pointed the fact that documentation is only talking about backup operations. Deduplication from an older Media Server is not supported.

The other way around 7.6.1.2 -> 7.0.1 is working great however.

[RiaanBadenhorst]

Correct, but your job kicked into non-optimized when it realized that you were duplicating to / from different versions. So deduplication is not involved, you might as well have been duplicating from 7.0.1 to tape.....

As a matter of interest, If you want to look into it further open a new post and share the logs.