09-08-2014 12:53 AM
Hi Folks
Enterprise Vault Index full backup failed with SC 2. The EV db and Open partition backups are successfull.
Nbu master server 7.6.0.2 and Ev Nbu version is 7.5.0.5
Attached the bpresolver and bpbkar logs with this.
9/8/2014 11:01:59 AM - Info nbjm(pid=3616) starting backup job (jobid=182917) for client EVAPP, policy EV_INDEX_OPEN, schedule Weekly_Full
9/8/2014 11:01:59 AM - Info nbjm(pid=3616) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=182917, request id:{3F80CF35-CAB3-49DC-8A8D-51A374D497DB})
9/8/2014 11:01:59 AM - requesting resource dcabak02-hcart-robot-tld-1
9/8/2014 11:01:59 AM - requesting resource dcabak02.dca.com.NBU_CLIENT.MAXJOBS.EVAPP
9/8/2014 11:01:59 AM - requesting resource dcabak02.dca.com.NBU_POLICY.MAXJOBS.EV_INDEX_OPEN
9/8/2014 11:02:00 AM - granted resource dcabak02.dca.com.NBU_CLIENT.MAXJOBS.EVAPP
9/8/2014 11:02:00 AM - granted resource dcabak02.dca.com.NBU_POLICY.MAXJOBS.EV_INDEX_OPEN
9/8/2014 11:02:00 AM - estimated 87579686 Kbytes needed
9/8/2014 11:02:00 AM - begin Parent Job
9/8/2014 11:02:00 AM - begin Enterprise Vault Quiesce, Step By Condition
Status 0
9/8/2014 11:02:00 AM - end Enterprise Vault Quiesce, Step By Condition; elapsed time: 0:00:00
9/8/2014 11:02:00 AM - begin Enterprise Vault Quiesce, Read File List
Status 0
9/8/2014 11:02:00 AM - end Enterprise Vault Quiesce, Read File List; elapsed time: 0:00:00
9/8/2014 11:02:00 AM - begin Enterprise Vault Quiesce, Quiesce
9/8/2014 11:02:00 AM - started process bpbrm (10980)
9/8/2014 11:05:19 AM - end writing
Status 2
9/8/2014 11:05:20 AM - end Enterprise Vault Quiesce, Quiesce; elapsed time: 0:03:20
9/8/2014 11:05:20 AM - begin Enterprise Vault Quiesce, Stop On Error
Status 0
9/8/2014 11:05:20 AM - end Enterprise Vault Quiesce, Stop On Error; elapsed time: 0:00:00
Status 2
9/8/2014 11:05:20 AM - end Parent Job; elapsed time: 0:03:20
none of the requested files were backed up(2)
i could find something like below from bpresolver log
11:05:17.203 [4292.11504] <2> DebugLog(): INF - CEVBridgeHelper::ModifyEVEntityBackupModeByEntityID - EVBridge Instance created successfuly.
11:05:17.406 [4292.11504] <2> DebugLog(): INF - CEVBridgeHelper::ModifyEVEntityBackupModeByEntityID - EVBridge Instance FAILED to update the entity (13365D981783624478F5003AEC4CB63031810000EVDA) of Site (11B396338C64B3C47BC037CA0A89781001d10000EVDA). Error: For the Archiving Option, an error occurred with the Enterprise Vault Directory API. Check the Enterprise Vault event log in the Windows Event Viewer for details.!!
11:05:17.406 [4292.11504] <2> DebugLog(): INF - CEVBridgeHelper::ModifyEVEntityBackupModeByEntityID - exiting.
11:05:17.406 [4292.11504] <2> DebugLog(): INF - CEVBridgeHelper::ModifyEVEntityBackupModeByDevName - exiting.
11:05:17.406 [4292.11504] <2> DebugLog(): INF - CEVBridgeHelper::~CEVBridgeHelper - entering.
11:05:17.406 [4292.11504] <2> DebugLog(): INF - CEVBridgeHelper::~CEVBridgeHelper - Com un-initialized.
11:05:17.406 [4292.11504] <2> DebugLog(): INF - CEVBridgeHelper::~CEVBridgeHelper - exiting.
11:05:17.406 [4292.11504] <2> DebugLog(): INF - ModifyBackupModeStatus - ModifyEVEntityBackupMode returned with (e0009502)
11:05:17.406 [4292.11504] <2> DebugLog(): INF - ModifyBackupModeStatus - Backup Mode request failed to PUSH for entity (EV-SIT::\\EV\EV Site (Dubai Airports (SERVRF45))\Index Locations\13365D981783624478F5003AEC4CB63031810000EVDA/Path (//evapp/I$/EvIndex1/Location6)).
11:05:17.406 [4292.11504] <2> DebugLog(): INF - ModifyBackupModeStatus - exiting
11:05:17.406 [4292.11504] <2> DebugLog(): ERR - bedsEnterpriseVaultQuiesceComponent(): Call to ModifyBackupModeStatus failed with (-536832766).
11:05:17.406 [4292.11504] <2> DebugLog(): INF - EV_FreeLibrary(): Enter.
11:05:17.406 [4292.11504] <2> DebugLog(): INF - EV_FreeLibrary(): Exit.
11:05:17.406 [4292.11504] <4> Resolver_EnterpriseVault::quiesceEVComponents: Quiescense failed, so calling un-quiesence
Solved! Go to Solution.
10-14-2014 12:23 PM
This repeated Ev index failure has been fixed after upgrading the Ev Netbackup agent to 7.6.0.2 and rebooted the EV server.
Thanks everyone for the help.
09-08-2014 01:30 AM
Error: For the Archiving Option, an error occurred with the Enterprise Vault Directory API. Check the Enterprise Vault event log in the Windows Event Viewer for details.!!
09-08-2014 03:12 AM
I could find below two events for E vault
Disabling additions, deletions, and updates because the index location is in backup mode.
Index Location: \\evapp\i$\EvIndex1\Location3
Status: Success (0)
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
-----------------------------------------------------------------------------------
Abnormal error occurred
Error: Exception occurred. (0x80020009)
Reference: CCache::SetIndexLocationBackupMode
Index:
Info: EM/e
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
-----------------------------------------------------------------------
Disabling additions, deletions, and updates because the index location is in backup mode.
Index Location: \\evapp\I$\EvIndex1\Location6
Status: Unspecified error (0x80004005)
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
------------------------------------------------------------------------
Enabling additions, deletions, and updates because the index location is no longer in backup mode.
Index Location: \\evapp\i$\EvIndex1\Location3
Status: Success (0)
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
09-08-2014 04:34 AM
Seems one had an issue
Abnormal error occurred
Error: Exception occurred. (0x80020009)
Reference: CCache::SetIndexLocationBackupMode
Index:
Info: EM/e
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Try and put the index locations into backup mode manually. Once you know that works retry backup.
09-16-2014 10:00 AM
Tried backup post restarting the vault indexing services and backups are completed successfully. I could see all index locations are going to backup mode when netbackup initiate the job. After that full backup, the consecutive incremental backups were successfull.But again the last full backup of index locations failed yesterday with same error.
09-16-2014 11:03 AM
Sounds like its more an EV issue then NBU one.
09-16-2014 01:49 PM
We are having intermittent issues and EV tech says it's NBU and NBU tech says no trouble here, must be EV.
Deleting EVbackup.xml file on the client and restarting EV services seems to help ... for a while.
09-16-2014 08:28 PM
The fact the restart of the EV services resolved the EV exception error listed above would lead me to believe its EV, and not NBU. If SQL is in a messed up state we could not back it up either. Same logic applies here.
09-17-2014 02:59 AM
what is the version of enterprise vault?
09-17-2014 06:08 AM
good question ... from his resolver log
Installed EV version is : <9.0.2.1061>.
and he is running
Nbu master server 7.6.0.2 and Ev Nbu version is 7.5.0.5
09-17-2014 06:09 AM
We are running EV 10.0.2 and 11.x is available now so we should be thinking of upgrading but these things come slowly.
NBU update to 7.6.0.3 did not help with intermittent issue on this end.
09-17-2014 06:40 AM
11 isn't supported yet by NBU yet
09-17-2014 09:58 AM
Ajith, have you considered upgrading NetBackup and EV software?
(though obviously not to v11 yet)
09-18-2014 02:35 AM
We had a plan to upgrade to ev 11 but future version nbu 7.6.0.4 will only support this. The other ev version which is supported is 10 but as per our ev admin version 11 have many features comparing with 10.
Otherwise i have to prepare a shell script backup instead of using ev agent. Not sure how do i prepare it and what would be the selections in the policy for taking all data in the ev.
10-14-2014 12:23 PM
This repeated Ev index failure has been fixed after upgrading the Ev Netbackup agent to 7.6.0.2 and rebooted the EV server.
Thanks everyone for the help.