ERROR 59 Access to the client was not allowed

[snawaz3]

one of my servers stopped backing up with an error code 59. i have attached the bpcd from the client nduhbss01 10.0.9.46. my master/media server is ndumgt001 10.0.9.171. i am not sure how to interept the log but i see 2 entries which do not seem write to me.

02:16:18.992 [4848.8064] <2> bpcd peer_hostname: Connection from host ndumgt007.ndu.edu (10.0.9.65) port 63031

02:16:18.992 [4848.8064] <2> bpcd valid_server: comparing NDUMGT001 and ndumgt007.ndu.edu

02:16:19.004 [4848.8064] <4> bpcd valid_server: ndumgt007.ndu.edu is not a master server

02:16:19.004 [4848.8064] <16> bpcd valid_server: ndumgt007.ndu.edu is not a media server either

mdumgt007 is the retina scan server. ndumgt001 10.0.9.171 is the netbackup server

15:13:01.291 [10232.10236] <4> bpcd valid_server: 10.0.9.171 is not a master server

15:13:01.291 [10232.10236] <16> bpcd valid_server: 10.0.9.171 is not a media server either

but that is not correct. ndumgt001 10.0.9.171 is the master and media server

can anyone help me out here.

Thanks

[RamNagalla]

Master server is chosing the IP 10.0.9.171 to  communicate the client.. 

if you do not what that you need to add the route...

but why you would like to check that...seems both IP are belongs to same network.. so it does not matter which IP you are using..

if its using 0.0.9.171, just add the hosts entry in client to resolve it...and you are done..

[Will_Restore]

I see your Master has two IPs though I don't understand why it would have two consecutive addresses

No matter as your Master is talking to your Client on IP 10.0.9.171

The Client however says I don't know what that address is

So make the Client recognize 10.0.9.171 is NDUMGT001 and your backup will run

[loori]

It's bad practice to have two IP in the same subnet. There's no need to do that, if you need load balancing or such, use bonding/teaming. A manual added route will probably have other negative consequences, for example with AD. Get rid of the second IP and things will work.

[Mux]

As loori said it is better to remove one IP. But you still need to have both the IPs for some other reason, then you can add the following entry in /usr/openv/netbackup/bp.conf

==========

REQUIRED_INTERFACE = 10.0.9.170

==========

This will make the NBU to use 10.0.9.170

[Marianne]

Have you checked output of 'bpclntcmd -self' on server NDUMGT001?

Each IP address should be linked to a different hostname.
So, server NDUMGT001 should have 2 entries in its own hosts file:

10.0.9.170 NDUMGT001 ndumgt001 ndumgt001.ndu.edu 
10.0.9.171 <some-other-name>

Ensure bp.conf on master have the same SERVER name that appears first in the file as CLIENT_NAME and also as PREFERRED_NETWORK entry, e.g:

SERVER = NDUMGT001
CLIENT_NAME = NDUMGT001
PREFERRED_NETWORK = 10.0.9.170 

See http://www.symantec.com/docs/HOWTO60779

Please also ensure that client resolves master IP address to correct hostname. Check DNS as well as hosts file.

[loori]

If you need two IP addresses you have to make one a virtual addres on the same physical NIC as the other one - again: two independent NIC in the same subnet are nonsense!