Enterprise Client cannot backup data to SAN

[khanhb]

Dear all,

I have a problem about Symantec Enterprise Client cannot backup own data to SAN, please help me about this problem

- Master Server: Window 2008R2 SP1 (Netbackup Enterprise Server 7.1.0.1)

- Enterprise Client: Window 2008R2 SP1 (Netbackup Enterprise Client 7.1)

When I backup data from Enterprise Client to SAN (configured Basic Disk), I recieved "Server is not licensed for Remote Client Option (2063)". But when I backup data from Enterprise Client to LUN of Master server (via LAN) is ok.

Please help me to fix this problem.

Regards,

KhanhB

[RiaanBadenhorst · Accepted solution]

Hi,

To check if its an issue with the license key, take the Enterprise Server Key from your master and add it to the Enterprise Client. Also uninstall/remove the Enterprise Client key from the media. Recycle the services and see if it resolves the issue.

You can use bpminlicense -add_keys and bpminlicense -delete_keys to do the changes from CLI.

[khanhb]

Hi Riaan,

Thanks for reply from you. But when I add license key of Enterprise Client to Enterprise Client, I'll lost 1 license of Enterprise Server because I just have 3 license of Enterprise Server and 3 license Enterprise Client.

Thanks

[RiaanBadenhorst]

Hi,

This is simply a test to see if the license key is the issue. You will not loose anything, you have paid for the license and I understand that you want to use them in their correct places. I'm not suggesting anything untoward, its simply a troubleshooting step.

I've seen cases where the key had to be replaced by Symantec. Do the test and see if works.