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Error 13 on Shadow Components Windows 2008

HEMANPR
Level 6

Hello People:

Im working with 7.1 on my master server

We are receiving a error 13 on a policy ALL LOCAL DRIVES for 1 of my servers. Windows 2008 32 STD SP2 with client 7.0

All the other drives C: / D: and G: work perfect.

I just have issue with the Shadow Components, I receive status: 13: file read failed  

Here the details for the job:

6/17/2011 11:03:35 AM - Info nbjm(pid=8248) starting backup job (jobid=104317) for client WIN2008SERVER, policy LAN-POLICY, schedule Daily-Full-Backup 
6/17/2011 11:03:38 AM - estimated 0 Kbytes needed
6/17/2011 11:03:38 AM - Info nbjm(pid=8248) started backup job for client WIN2008SERVER, policy LAN-POLICY, schedule Daily-Full-Backup on storage unit DISK-STORAGE
6/17/2011 11:03:38 AM - started process bpbrm (10648)
6/17/2011 11:03:39 AM - Info bpbrm(pid=10648) WIN2008SERVER is the host to backup data from    
6/17/2011 11:03:39 AM - Info bpbrm(pid=10648) reading file list from client       
6/17/2011 11:03:39 AM - connecting
6/17/2011 11:03:43 AM - Info bpbrm(pid=10648) starting bpbkar32 on client        
6/17/2011 11:03:43 AM - connected; connect time: 00:00:04
6/17/2011 11:03:47 AM - Info bpbkar32(pid=0) Backup started          
6/17/2011 11:03:47 AM - Info bptm(pid=11832) start           
6/17/2011 11:03:47 AM - Info bptm(pid=11832) using 1048576 data buffer size       
6/17/2011 11:03:47 AM - Info bptm(pid=11832) setting receive network buffer to 4195328 bytes     
6/17/2011 11:03:47 AM - Info bptm(pid=11832) using 32 data buffers        
6/17/2011 11:03:50 AM - Info bptm(pid=11832) start backup          
6/17/2011 11:03:57 AM - Info bptm(pid=11832) backup child process is pid 11900.8092      
6/17/2011 11:03:57 AM - Info bptm(pid=11900) start           
6/17/2011 11:03:57 AM - begin writing
6/17/2011 11:37:30 AM - Error bpbrm(pid=10648) from client WIN2008SERVER: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - Estimate:-1 -1
6/17/2011 11:37:31 AM - Warning bpbrm(pid=10648) from client WIN2008SERVER: WRN - can't open object: Shadow Copy Components: (BEDS 0xE000FECB: A failure occurred accessing the backup component document.)
6/17/2011 11:37:32 AM - Warning bpbrm(pid=10648) from client WIN2008SERVER: WRN - can't open object: Shadow Copy Components:\System Service\Windows Management Instrumentation\WMI (BEDS 0xE000FEDD: A failure occurred accessing the object list.)
6/17/2011 11:37:32 AM - Error bpbrm(pid=10648) from client WIN2008SERVER: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - EXIT STATUS 69: invalid filelist specification
6/17/2011 11:37:32 AM - Error bptm(pid=11900) socket operation failed - 10054 (at child.c.1293)     
6/17/2011 11:37:32 AM - Error bptm(pid=11900) unable to perform read from client socket, connection may have been broken
6/17/2011 11:37:36 AM - Error bpbrm(pid=10648) could not send server status message      
6/17/2011 11:37:50 AM - end writing; write time: 00:33:53
file read failed(13)
6/17/2011 11:37:55 AM - Info bpbkar32(pid=0) done. status: 13: file read failed     

 

Ny help or suggestion? Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Level 6
Partner    VIP    Accredited Certified

Use instructions in this TN to specify preferred snapshot provider:

http://www.symantec.com/docs/TECH158127

View solution in original post

8 REPLIES 8

Marianne
Level 6
Partner    VIP    Accredited Certified

"Error bpbrm(pid=10648) from client WIN2008SERVER: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers. INF - EXIT STATUS 69: invalid filelist specification"

 

Have you done this?

HEMANPR
Level 6

No Marianne

How can I do this?

Marianne
Level 6
Partner    VIP    Accredited Certified

Run this commands from CMD:

vssadmin list providers

HEMANPR
Level 6

Here the results:

Marianne
Level 6
Partner    VIP    Accredited Certified

Apologies - I was too late to edit previous post...

These as well, please:

vssadmin list writers 

vssadmin list shadowstorage

 

What is this "Acronis SW provider"?

HEMANPR
Level 6

Acronis is a software for create copies. I can uninstall.

Marianne
Level 6
Partner    VIP    Accredited Certified

Use instructions in this TN to specify preferred snapshot provider:

http://www.symantec.com/docs/TECH158127

HEMANPR
Level 6

Thanks for this TN.

I use the 3rd option and Its working now.

3- Delete the registry key with the coresponding VSS GUID value

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\

 

I delete the Acronis SW from the registry.

Ones again Marianne THANKS YOU.