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Veritas.com
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Error 58

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AK1980
Level 3
Certified

‎05-03-2012 09:43 AM


ERROR 58

Master Server 6.5.6
Media Server  6.5.6
Client :NetBackup-HP-UX11.00 5.1MP7

Master to Client :BPCD is not listening


asprd222: telnet tppdl1p.ufps.att.com bpcd
Trying 135.113.119.238...
Connected to tppdl1p.
Escape character is '^]'.
Connection to tppdl1p closed by foreign host.
------------------------------------------------------
@asprd222: telnet tppdl1p.ufps.att.com vnetd   :Vnetd is Listening
Trying 135.113.119.238...
Connected to tppdl1p.
Escape character is '^]'.
---------------------------------------------------

Media Server Logs:

bpbrm

<2> ConnectToBPCD: bpcd_connect_and_verify(tppdl1p-bk.ufps.att.com, tppdl1p-bk.ufps.att.com) failed: 0
04:01:53.825 [17255] <16> bpbrm start_bpcd_stat: cannot connect to tppdl1p-bk.ufps.att.com, No such file or directory (2)
---------------------------------------------------------------------------------------------------------

Client Logs :bpcd

01:17:14.784 [12233] <16> bpcd main: ReadKeyfile failed
01:17:14.784 [12233] <2> bpcd main: offset to GMT 18000
01:17:14.785 [12233] <2> logconnections: BPCD ACCEPT FROM 130.8.46.58.976 TO 135.113.119.239.13782
01:17:14.785 [12233] <2> bpcd main: setup_sockopts complete
01:17:14.809 [12233] <2> nbconf_get_info: nbconf_glue.c.145: dlopen failed: No such file or directory
01:17:14.809 [12233] <2> nbconf_get_info: nbconf_glue.c.146: path: /usr/openv/lib/libVnbconf.sl
01:17:14.809 [12233] <2> nbconf_get_info: nbconf_glue.c.148: retval: 12 12 0x0000000c
01:17:14.809 [12233] <2> nbconf_get_info: nbconf_glue.c.241: retval: 12 12 0x0000000c
01:17:14.810 [12233] <2> bpcd main: no authentication required
01:17:14.871 [12233] <2> print_arp_info: asprd222 (130.8.46.58) -- no entry
01:17:14.875 [12233] <2> bpcd peer_hostname: Connection from host asprd222 (130.8.46.58) port 976
01:17:14.904 [12233] <2> nbconf_get_info: nbconf_glue.c.145: dlopen failed: No such file or directory
01:17:14.904 [12233] <2> nbconf_get_info: nbconf_glue.c.146: path: /usr/openv/lib/libVnbconf.sl
01:17:14.904 [12233] <2> nbconf_get_info: nbconf_glue.c.148: retval: 12 12 0x0000000c
01:17:14.904 [12233] <2> nbconf_get_info: nbconf_glue.c.241: retval: 12 12 0x0000000c
01:17:14.904 [12233] <2> nbconf_get_info: nbconf_glue.c.145: dlopen failed: No such file or directory
01:17:14.904 [12233] <2> nbconf_get_info: nbconf_glue.c.146: path: /usr/openv/lib/libVnbconf.sl
01:17:14.905 [12233] <2> nbconf_get_info: nbconf_glue.c.148: retval: 12 12 0x0000000c
01:17:14.905 [12233] <2> nbconf_get_info: nbconf_glue.c.241: retval: 12 12 0x0000000c
01:17:14.905 [12233] <16> bpcd main: vnet_determine_vxss_socket(asprd222) failed: 19
01:17:15.255 [12237] <16> ReadKeyfile: keyfile /usr/openv/netbackup/keyfile does not exist
--------------------------------------------------------------------------------------------------------------
output of client bpclntcmd

@tppdl1p: ./bpclntcmd -sv

@tppdl1p: ./bpclntcmd -pn

@tppdl1p: ./bpclntcmd -self
yp_get_default_domain failed: (6) internal NIS server or client error
NIS does not seem to be running: (1) bad args to NIS function
gethostname() returned: tppdl1p.ufps.att.com
host tppdl1p.ufps.att.com: tppdl1p at 135.113.119.2 (0x87717702)
checkhname: aliases:

@tppdl1p: ./bpclntcmd -hn asprd222.aldc.att.com
host asprd222.aldc.att.com: asprd222 at 130.8.46.58 (0x82082e3a)
checkhname: aliases:
tppdl1p: ./bpclntcmd -server asprd222.aldc.att.com
host asprd222.aldc.att.com: asprd222 at 130.8.46.58 (0x82082e3a)
checkhname: aliases:

tppdl1p: ./bpclntcmd -ip 135.113.119.238
checkhaddr: host   : tppdl1p: tppdl1p at 135.113.119.238 (0x877177ee)
checkhaddr: aliases:     tppdl1p.ufps.att.com
-------------------------------------------------------------------
BP.conf file of Client

@tppdl1p: more bp.conf
SERVER = asprd222.aldc.att.com
SERVER = asprd222
SERVER = asprd223.aldc.att.com
SERVER = asprd223
SERVER = asprd222-ebr2
SERVER = asprd222-ebr
SERVER = asprd222-ebr2.aldc.att.com
SERVER = asprd223-ebr2-if1
SERVER = asprd223-ebr2-if2
SERVER = asprd223-ebr.aldc.att.com
SERVER = asprd223-ebr2.aldc.att.com
SERVER = asprd223-ebr2-bkup2
SERVER = asprd224
SERVER = asprd224.aldc.att.com
SERVER = asprd224-ebr.aldc.att.com
SERVER = asprd224-ebr2.aldc.att.com
SERVER = asprd224-ebr2
SERVER = asprd224-ebr2-if1
SERVER = asprd224-ebr2-if2
CLIENT_NAME = tppdl1p.ufps.att.com

SERVER_RESERVED_PORT_WINDOW = 512 1023
SERVER_PORT_WINDOW = 1025 5000
REQUIRED_INTERFACE = tppdl1p.ufps.att.com
CLIENT_READ_TIMEOUT = 1800
VERBOSE = 5
MEDIA_SERVER = asprd223.aldc.att.com
LIST_FILES_TIMEOUT = 7200
--------------------------------------------------------------------------------------------
BP.conf of Media Server :asprd223.aldc.att.com

asprd223: more bp.conf
SERVER = asprd222.aldc.att.com
SERVER = asprd222
SERVER = asprd222-ebr
SERVER = asprd222-ebr2
SERVER = asprd222-ebr2.aldc.att.com
SERVER = asprd223.aldc.att.com
SERVER = asprd223
SERVER = asprd223-ebr2-if1
SERVER = asprd223-ebr2-if2
SERVER = asprd223-ebr.aldc.att.com
SERVER = asprd223-ebr2.aldc.att.com
SERVER = asprd223-ebr2-bkup2
SERVER = asprd224.aldc.att.com
SERVER = asprd224-ebr.aldc.att.com
SERVER = asprd224-ebr2.aldc.att.com
SERVER = asprd224-ebr2
SERVER = asprd224-ebr2-if1
SERVER = asprd224-ebr2-if2
SERVER = ahprod11.aldc.att.com
SERVER = ahprod12.aldc.att.com
SERVER = ahprod13.aldc.att.com
SERVER = ahprod14.aldc.att.com
SERVER = ahprod16.aldc.att.com
SERVER = ahprod15.aldc.att.com
SERVER = ahprod17.aldc.att.com
SERVER = asprd305.aldc.att.com
SERVER = gaalpa1dsilfsa1-ebr.aldc.att.com
SERVER = gaalpa1dsilfsa2-ebr.aldc.att.com
SERVER = aspc0004_CFAC_DBfull
SERVER = ac117-ebr.aldc.att.com
SERVER = aiemgwd1-gigE
CLIENT_NAME = asprd223-ebr.aldc.att.com
EMMSERVER = asprd222
ALLOW_MEDIA_OVERWRITE = ANSI
VERBOSE = 0
CLIENT_CONNECT_TIMEOUT = 1800
CLIENT_READ_TIMEOUT = 7200
CONNECT_OPTIONS = oak.als.att.com 2 1 2
CONNECT_OPTIONS = tppdl1p.ufps.att.com 2 1 1
DEFAULT_CONNECT_OPTIONS = 0 1 1
-------------------------------------------------------------------------------------------------------


 

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CRZ
Level 6
Employee Accredited Certified

‎05-03-2012 04:12 PM

bpclntcmd is truncating the IP address at 13 characteres there.  (Unfortunately, that's a 5.1 bug), so we have to throw that out.

There IS an HP-UX 11.00 client for 6.0, and you should definitely upgrade to it, but let's set that aside, too.

You use tppdl1p (.238) in your telnet and bpclntcmd tests, but your bpbrm logs showed an attempt to connect to tppdl1p-bk, not tppdl1p.

Also, your bpcd log mentions .239, not .238.  (Is .239 tppdl1p-bk, by chance?)

Why is the media server attempting to connect to the "wrong" hostname/IP?

Which client hostname is mentioned in the policy?  Could it be a different one than the one you're expecting?

How's a bptestbpcd test look?  Go ahead and try both .238 and .239 :)

Hopefully one of these questions (or rather, its answer) will serve as a trigger to determine the true cause.  Good luck!

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revarooo
Level 6
Employee

‎05-03-2012 10:52 AM

Upgrade the client. Netbackup 5.1 is out of support. Then ensure hostnamme resolution works on client to master and all media servers and that master and media servers can also resolve the client.
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Will_Restore
Level 6

‎05-03-2012 12:56 PM

 

@tppdl1p: ./bpclntcmd -self
gethostname() returned: tppdl1p.ufps.att.com
host tppdl1p.ufps.att.com: tppdl1p at 135.113.119.2 (0x87717702)
checkhname: aliases:

tppdl1p: ./bpclntcmd -ip 135.113.119.238
checkhaddr: host   : tppdl1p: tppdl1p at 135.113.119.238 (0x877177ee)
checkhaddr: aliases:     tppdl1p.ufps.att.com

 

you need forward resolution client = IP

and reverse resolution IP =  client to match

 

but 119.2 <> 119.238

 

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CRZ
Level 6
Employee Accredited Certified

‎05-03-2012 04:12 PM

bpclntcmd is truncating the IP address at 13 characteres there.  (Unfortunately, that's a 5.1 bug), so we have to throw that out.

There IS an HP-UX 11.00 client for 6.0, and you should definitely upgrade to it, but let's set that aside, too.

You use tppdl1p (.238) in your telnet and bpclntcmd tests, but your bpbrm logs showed an attempt to connect to tppdl1p-bk, not tppdl1p.

Also, your bpcd log mentions .239, not .238.  (Is .239 tppdl1p-bk, by chance?)

Why is the media server attempting to connect to the "wrong" hostname/IP?

Which client hostname is mentioned in the policy?  Could it be a different one than the one you're expecting?

How's a bptestbpcd test look?  Go ahead and try both .238 and .239 :)

Hopefully one of these questions (or rather, its answer) will serve as a trigger to determine the true cause.  Good luck!

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AK1980
Level 3
Certified

‎05-04-2012 03:05 AM

Why is the media server attempting to connect to the "wrong" hostname/IP?

I think Media Server is taking host name tppdl1p.ufps.att.com from BP.conf file of Media Server.

CONNECT_OPTIONS = tppdl1p.ufps.att.com 2 1 1
 

Which client hostname is mentioned in the policy?  Could it be a different one than the one you're expecting?

In Policy,there are 2 host name which is having the below ip:

asprd222: ping -a tppdl1p.ufps.att.com
tppdl1p.ufps.att.com (135.113.119.238) is alive

asprd222: ping -a tppdl1p-bk.ufps.att.com
tppdl1p-bk.ufps.att.com (135.113.119.239) is alive
 

How's a bptestbpcd test look?  Go ahead and try both .238 and .239 :)

asprd222: ./bptestbpcd -host tppdl1p.ufps.att.com
<16>bptestbpcd main: Function ConnectToBPCD(tppdl1p.ufps.att.com) failed: 25
cannot connect on socket
 

asprd222: ./bptestbpcd -host tppdl1p-bk.ufps.att.com
<16>bptestbpcd main: Function ConnectToBPCD(tppdl1p-bk.ufps.att.com) failed: 25
cannot connect on socket
 

I would request you to please revew  BP.conf file of client /Media Server.

On the other hand i am upgrading the client....i will share the results very soon....
 

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revarooo
Level 6
Employee

‎05-04-2012 03:23 AM

Good plan. Once client is upgraded send us the output from the client of:

bpclntcmd -self

bpclntcmd -pn

 

Make sure bpcd & vnetd ports are listening:

netstat -a | egrep "bpcd|vnetd"

 

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AK1980
Level 3
Certified

‎05-04-2012 03:31 AM

I am not getting why Media Sever is taking tppdl1p-bk..But i  want to tell you we need only tppdl1p-bk bcoz its the backup interface and we want Master Server /Media Server should connect to bk interface not tppdl1p.ufps.att.com.

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AK1980
Level 3
Certified

‎05-04-2012 06:21 AM

Now when i am trying to upgrade the client ....i am unable to upgrade the client.

Getting the below messages:

May 4 07:47:59 tppdl1p inetd[25918]: bpcd/tcp: bind: Address already in use
May 4 07:47:59 tppdl1p inetd[25918]: bpcd/tcp: Service enabled
May 4 07:57:59 tppdl1p inetd[25918]: bpcd/tcp: bind: Address already in use
May 4 07:57:59 tppdl1p inetd[25918]: bpcd/tcp: Service enabled
May 4 08:07:59 tppdl1p inetd[25918]: bpcd/tcp: bind: Address already in use
May 4 08:07:59 tppdl1p inetd[25918]: bpcd/tcp: Service enabled
------------------------------------------------------------------

please help....

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revarooo
Level 6
Employee

‎05-04-2012 06:45 AM

If you want to use -bk specify that in the configuration (policy etc), ensure it has the correct IP address in hosts or DNS

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revarooo
Level 6
Employee

‎05-04-2012 06:47 AM

 

Did you de-install NetBackup 5.1 before installing the newer version?

 

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AK1980
Level 3
Certified

‎05-04-2012 08:12 AM

No,i am upgrading it to 6.5....Installation went fine for some time afterwards the puty session gone for a task and in syslog i can see the below messages:

May 4 07:47:59 tppdl1p inetd[25918]: bpcd/tcp: bind: Address already in use
May 4 07:47:59 tppdl1p inetd[25918]: bpcd/tcp: Service enabled
May 4 07:57:59 tppdl1p inetd[25918]: bpcd/tcp: bind: Address already in use
May 4 07:57:59 tppdl1p inetd[25918]: bpcd/tcp: Service enabled
May 4 08:07:59 tppdl1p inetd[25918]: bpcd/tcp: bind: Address already in use
May 4 08:07:59 tppdl1p inetd[25918]: bpcd/tcp: Service enabled
 

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revarooo
Level 6
Employee

‎05-04-2012 08:32 AM

Well, did you install before or after 07:47 ?

Can you restart inetd ? If so, do it.

Then try and connect from the media server to the client using bptestbpcd -client <clientname>

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AK1980
Level 3
Certified

‎05-04-2012 09:32 AM

Media Server output:

asprd223: ./bptestbpcd -host tppdl1p-bk.ufps.att.com
<16>bptestbpcd main: Function ConnectToBPCD(tppdl1p-bk.ufps.att.com) failed: 25
cannot connect on socket
asprd223: ./bptestbpcd -host tppdl1p.ufps.att.com
<16>bptestbpcd main: Function ConnectToBPCD(tppdl1p.ufps.att.com) failed: 25
cannot connect on socket
-------------------------------------------------------------------------------------------------------------------------

Client

@tppdl1p: ps -ef |grep inetd
    root 25918     1  0  May  2  ?         0:03 /usr/sbin/inetd
   20072 19240  1 12:18:00 pts/0     0:00 grep inetd
------------------------------------------------------------------------------------------------------------------------------

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revarooo
Level 6
Employee

‎05-04-2012 01:12 PM

On the client run: netstat -a | grep bpcd

Also run:

bpclntcmd -self

bpclntcmd -pn

what are the outputs?

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AK1980
Level 3
Certified

‎05-15-2012 02:04 AM

Issus is now resolved.There was actually a security issue on the server as a result when we try to re- install the client the session exit from the server.So we cop the software and put it in the /usr/openv.Afterwards the installation went successfull.

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