Error code 13 only one folder not being backed up ...

RaghavAneja · ‎08-13-2014

Hi,

i am getting error code 13 . bpcd log are attached . only one folder is not backed up .

kindly help .

RamNagalla · ‎08-13-2014

so you know that only one folder is not getting backup...?

are you sure that the folder is healty..?

are you able to open up the properties for that folder..

we would require the bpbkar log with verbose 5, pleaes post the bpbkar log.

Marianne · ‎08-13-2014

bpcd log won't help - it merely logs connection details.

As per Nagalla's post - we need bpbkar log on the client,
as well as:

- All text in Details tab of the job
- bpbrm log on the media server
- bptm log on the media server

Handy NetBackup Links

RaghavAneja · ‎08-13-2014

Hi,

I have no access in master server . i attach bpkar log .

kindly help .

RamNagalla · ‎08-13-2014

22:00:09.191: [2960.5128] <16> tar_tfi::processException:
An Exception of type [SocketWriteException] has occured at:
Module: @(#) $Source: src/ncf/tfi/lib/TransporterRemote.cpp,v $ $Revision: 1.54.126.1 $ , Function: TransporterRemote::write[2](), Line: 338
Module: @(#) $Source: src/ncf/tfi/lib/Packer.cpp,v $ $Revision: 1.90.44.1 $ , Function: Packer::getBuffer(), Line: 652
Module: tar_tfi::getBuffer, Function: D:\NB\NB_7.5.0.6\src\cl\clientpc\util\tar_tfi.cpp, Line: 311
Local Address: [::]:0
Remote Address: [::]:0
OS Error: 10054 (An existing connection was forcibly closed by the remote host.
)
Expected bytes: 131072

22:00:09.191: [2960.5128] <2> tar_base::V_vTarMsgW: FTL - socket write failed

have a look at the below tech note

http://www.symantec.com/business/support/index?page=content&id=TECH160330

Marianne · ‎08-13-2014

Please work with your backup admin - all parties in your organization need to co-operate to troubleshoot and fix backup issues..

Please show this forum discussion to your backup admin and ask him/her to post the required logs/info.

Handy NetBackup Links

Marianne · ‎08-13-2014

There is not enough info in the bpbkar log. The top of the log shows that logging level is 0.
You need to increase logging level.
IMHO, level 3 should be fine.

We can see that there is more than one stream running at the same time and that there are delays between entries in the file, which could lead to a timeout on the media server.

We see 2 PIDs towards the end: 2960 and 5596.
PID 5596 completes successfully.

Second last entry for PID 2960:
21:34:28.414: [2960.5128] <4> tar_backup_tfi::backup_send_chkp_data_state: ......

Then 25 minutes later, this PID reports a socket termination on the server side:

22:00:09.191: [2960.5128] <16> tar_tfi::processException:
An Exception of type [SocketWriteException] has occured at:.......
......
OS Error: 10054 (An existing connection was forcibly closed by the remote host.

This is an indication that the media server terminated the backup when Client Read Timeout was reached.

So:

We need increased logging on the client to see if the backup hangs at a specific file/folder. (You can use BAR GUI on the client to increase logging level in Client Properties - Troubleshooting tab)
We need bptm log on the media server to see up to which point data was received.
We need bpbrm log to trace catalog updates from the client and possible timeout.

Handy NetBackup Links

Pangal · ‎08-14-2014

In addition to above logs also post the output of vssadmin list writers (client)

RaghavAneja · ‎08-26-2014

Hi marianne ,

these are some logs .

26.08.2014 04:02:51 - Warning bpbrm(pid=3502) from client ablhftapp001: WRN - can't open object: System State: (WIN32 -536805685: Unknown error)

26.08.2014 04:02:52 - Warning bpbrm(pid=3502) from client ablhftapp001: WRN - can't open object: System State:\Task Scheduler\TasksStore (WIN32 -536805667: Unknown error)

26.08.2014 04:02:52 - Error bpbrm(pid=3502) from client ablhftapp001: ERR - Error encountered while attempting to get additional files for System State:\

26.08.2014 04:02:52 - Warning bpbrm(pid=3502) from client ablhftapp001: WRN - can't open object: System State:\VSS Express Writer Store\WriterMetadataStore (WIN32 -536805667: Unknown error)

26.08.2014 04:02:52 - Warning bpbrm(pid=3502) from client ablhftapp001: WRN - can't open object: System State:\Performance Counter\PerformanceCounters (WIN32 -536805667: Unknown error)

26.08.2014 04:02:58 - Warning bpbrm(pid=3502) from client ablhftapp001: WRN - can't open object: System State:\System Files\System Files (WIN32 -536805667: Unknown error)

26.08.2014 04:02:59 - Info bptm(pid=3580) waited for full buffer 1 times, delayed 1678 times

26.08.2014 04:02:59 - Warning bpbrm(pid=3502) from client ablhftapp001: WRN - can't open object: System State:\Automated System Recovery\BCD\BCD (WIN32 -536805667: Unknown error)

26.08.2014 04:02:59 - Warning bpbrm(pid=3502) from client ablhftapp001: WRN - can't open object: System State:\Windows Management Instrumentation\WMI (WIN32 -536805667: Unknown error)

26.08.2014 04:02:59 - Warning bpbrm(pid=3502) from client ablhftapp001: WRN - can't open object: System State:\Internet Information Services\IISCONFIG (WIN32 -536805667: Unknown error)

26.08.2014 04:02:59 - Warning bpbrm(pid=3502) from client ablhftapp001: WRN - can't open object: System State:\Registry\Registry (WIN32 -536805667: Unknown error)

26.08.2014 04:02:59 - Warning bpbrm(pid=3502) from client ablhftapp001: WRN - can't open object: System State:\COM+ Class Registration Database\COM+ REGDB (WIN32 -536805667: Unknown error)

26.08.2014 04:02:59 - Info bpbrm(pid=3502) from client ablhftapp001: TRV - last message being suppressed after 10 occurrences

kindly read log and suggest me somthing

RaghavAneja · ‎08-26-2014

Hi marinne,