Error status 6, script exit status 3

[sheriff_e47]

Hi All,

Please help to solve this case, error message 6. This is SAP backup with Netbackup 6.5.1 (client) and master Netbackup 7.0.1

Here's the logs from bphdb:

00:10:22.839 [8357] **LOCALE ERROR** locale <en_US.ISO8859-1> not found in file </usr/openv/msg/.conf>

00:10:22.839 [8357] <2> logparams: -sb -rdbms sap -S Backup -to 300 -c dev01bi_sap_online_set1 -s dev01bi_sap_on_set3_sched -clnt dev01bi -FULL -kl 28 -ri Backup -b dev01bi_138971

8802 -jobid 134888 

00:10:22.840 [8357] <8> bphdb: WRN - Unsupported parameter: -ri Backup

00:10:22.840 [8357] <4> bphdb: INF - setenv SAP_POLICY=dev01bi_sap_online_set1

00:10:22.840 [8357] <4> bphdb: INF - setenv SAP_SNC_SCHED=dev01bi_sap_on_set3_sched

00:10:22.840 [8357] <4> bphdb: INF - setenv SAP_SERVER=Backup

00:10:22.840 [8357] <4> bphdb: INF - setenv SAP_CLIENT=dev01bi

00:10:22.840 [8357] <4> bphdb: INF - setenv SAP_FULL=1

00:10:22.840 [8357] <4> bphdb: INF - setenv SAP_INCR=0

00:10:22.840 [8357] <4> bphdb: INF - setenv SAP_CINC=0

00:10:22.840 [8357] <4> bphdb: INF - setenv SAP_USER_INITIATED=0

00:10:22.840 [8357] <4> bphdb: INF - setenv SAP_SCHEDULED=1

00:10:22.840 [8357] <4> bphdb: INF - BACKUP START

00:10:22.841 [8357] <4> bphdb: INF - CONTINUE BACKUP message received.

00:10:22.841 [8357] <4> bphdb: INF - Processing /usr/openv/netbackup/scripts/dev01bi_online_backup.sh

00:10:22.843 [8357] <4> bphdb: INF - bphdb still working.

00:10:22.843 [8357] <4> bphdb: INF - Keepalives will be sent every 150 seconds.

00:10:22.843 [8357] <4> bphdb: INF - Waiting for the child status.

00:10:22.859 [8369] <4> bphdb: INF - Child executing /usr/openv/netbackup/scripts/dev01bi_online_backup.sh

00:10:24.683 [8357] <16> bphdb: ERR - Script exited with status = 3 <valid archive image produced, but no files deleted due to non-fatal problems>

00:10:24.684 [8357] <16> bphdb: ERR - bphdb exit status = 6: the backup failed to back up the requested files

00:10:24.684 [8357] <4> bphdb: INF - EXIT STATUS 6: the backup failed to back up the requested files

And I attach a .txt from stdout. Thankyou

[Marianne]

Is this a new setup that has never worked?
Or has this backup worked previously and now failing?

Any reason for client still on 6.5?
This version ran out of support in Ocy 2012.

The problem seems to be with account/connect string used to perform backup:

BR0301E SQL error -28000 at location BrDbConnect-2, SQL statement:
'CONNECT system/*********'
ORA-28000: the account is locked
BR0310E Connect to database instance PBD failed

You need to work with your dba to solve this.

[rk1074]

your atachement shows the below error:

"ORA-28000: the account is locked"

Did you verified the credentials manually??

please check

P.S. Please upgrade you client to atleast master's version. 6.5 has reached EOL way back..

[sheriff_e47]

Hi Marianne,

This backup worked previously and it's failing lately. But on the other system that has similiar setting and version, the backup is running well. But, thank you for your advice. I will work this case with the DB admin.

For the version, for now we still use this 6.5, while waiting for next upgrade project on few month later

Thankyou

[sheriff_e47]

Hi rk1074

I've checked all passwd user on the system, but there's no ORA user got locked. So, I'll check it with our DBA. Thankyou

[Marianne · Accepted solution]

 'CONNECT system/*********'

is internal Oracle account. You need to work with the dba.

Some Oracle/SAP forum posts:

http://www.dbas-oracle.com/2013/02/ora-28000-account-is-locked.html

http://scn.sap.com/thread/1567426

http://www.inthebasis.com/solve-ora-28000-account-locked/

[rk1074]

Sorry Granny..forum should have a feature to  lock the post when someone is replying on it. :p

[sheriff_e47]

Hi Marianne,

I have worked with DBA to unlock and adjust the passwd to the script. Now, the backup is running well. Thank you very much.

Regards,

Sheriff