Flashbackup Windows failed with Status 13

[HankHill]

Copy of an exising job that works fine.  Only things different are the server and the Storage.

10/7/2012 4:14:58 PM - Info nbjm(pid=10448) starting backup job (jobid=162127) for client atl-sc-cmms-01.shl.shlroot.local, policy ATL-SC-CMMS-01_SnapShot, schedule WeeklyFULL  
10/7/2012 4:14:58 PM - estimated 0 Kbytes needed
10/7/2012 4:14:58 PM - Info nbjm(pid=10448) started backup job for client atl-sc-cmms-01.shl.shlroot.local, policy ATL-SC-CMMS-01_SnapShot, schedule WeeklyFULL on storage unit ATL-CORP2
10/7/2012 4:14:58 PM - started process bpbrm (5064)
10/7/2012 4:15:06 PM - Info bpbrm(pid=5064) atl-sc-cmms-01.shl.shlroot.local is the host to backup data from     
10/7/2012 4:15:06 PM - Info bpbrm(pid=5064) reading file list from client        
10/7/2012 4:15:06 PM - connecting
10/7/2012 4:15:08 PM - Info bpbrm(pid=5064) starting bpbkar32 on client         
10/7/2012 4:15:08 PM - connected; connect time: 00:00:02
10/7/2012 4:15:10 PM - Info bpbkar32(pid=6348) Backup started           
10/7/2012 4:15:10 PM - Info bptm(pid=12080) start            
10/7/2012 4:15:10 PM - Info bptm(pid=12080) using 65536 data buffer size        
10/7/2012 4:15:10 PM - Info bptm(pid=12080) setting receive network buffer to 263168 bytes      
10/7/2012 4:15:10 PM - Info bptm(pid=12080) using 30 data buffers         
10/7/2012 4:15:10 PM - Info bptm(pid=12080) start backup           
10/7/2012 4:15:10 PM - Info bptm(pid=12080) backup child process is pid 3836.5856       
10/7/2012 4:15:10 PM - Info bptm(pid=12080) Waiting for mount of media id 199C32 (copy 1) on server us-bak-01.shl.prod.
10/7/2012 4:15:10 PM - Info bptm(pid=3836) start            
10/7/2012 4:15:10 PM - mounting 199C32
10/7/2012 4:15:13 PM - Info bpbkar32(pid=6348) CONTINUE BACKUP received.          
10/7/2012 4:15:17 PM - Info bptm(pid=12080) media id 199C32 mounted on drive index 9, drivepath {6,0,24,0}, drivename ATL_CI2_D3, copy 1
10/7/2012 4:15:17 PM - mounted; mount time: 00:00:07
10/7/2012 4:15:18 PM - positioning 199C32 to file 48
10/7/2012 4:15:19 PM - positioned 199C32; position time: 00:00:01
10/7/2012 4:15:19 PM - begin writing
10/8/2012 12:59:06 PM - Error bpbrm(pid=5064) from client atl-sc-cmms-01.shl.shlroot.local: ERR - Read of VM file read 0 bytes, should have read 16384 bytes
10/8/2012 12:59:47 PM - end writing; write time: 20:44:28
10/8/2012 12:59:52 PM - Info bpbkar32(pid=0) done. status: 13: file read failed       
file read failed(13)

[Mick_Scott]

have a look at

http://www.symantec.com/docs/TECH43240

[HankHill]

That appears to be Unix.  I'm Windows with NBU 7.1.

I made a copy of a different working Flashbackup-Windows and didn't get the 13 after reconfiguring.  Now it's just been running for almost 24 hours.

[Mick_Scott]

it covers both windows and Unix

The log files for windows under the C:\Program Files\Veritas\NetBackup\Logs folder or where ever you have installed NetBackup

[HankHill]

Nothing in any of those logs.  Most of the directories mentioned were empty or non-existent on the client.

[Yogesh9881]

Is it vStorage API  ??? If YES then need to know how many client in same policy ?

also need BPFIS logs from path "C:\Program Files\Veritas\NetBackup\Logs"