Getting non of the files request were backup with Sharepoint

[NathanNieman]

Netbackup version 7.5.0.5

Windows 2008 server

Sharepoint is on a 2008 server

Here is what I see in the Status

8/6/2013 3:11:18 PM - Info nbjm(pid=5292) starting backup job (jobid=21535) for client uns4025-38, policy uns4025-38, schedule Diff  

8/6/2013 3:11:18 PM - Info nbjm(pid=5292) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=21535, request id:{03E9C551-FBA7-4D2D-B538-A75248214DBC})  

8/6/2013 3:11:18 PM - requesting resource uns40-88-hcart3-robot-tld-2

8/6/2013 3:11:18 PM - requesting resource uns40-88.NBU_CLIENT.MAXJOBS.uns4025-38

8/6/2013 3:11:18 PM - requesting resource uns40-88.NBU_POLICY.MAXJOBS.uns4025-38

8/6/2013 3:11:18 PM - granted resource uns40-88.NBU_CLIENT.MAXJOBS.uns4025-38

8/6/2013 3:11:18 PM - granted resource uns40-88.NBU_POLICY.MAXJOBS.uns4025-38

8/6/2013 3:11:18 PM - granted resource 0856L3

8/6/2013 3:11:18 PM - granted resource IBM.ULT3580-TD3.029

8/6/2013 3:11:18 PM - granted resource uns40-88-hcart3-robot-tld-2

8/6/2013 3:11:19 PM - estimated 0 Kbytes needed

8/6/2013 3:11:19 PM - begin Parent Job

8/6/2013 3:11:19 PM - begin SharePoint, Start Notify Script

8/6/2013 3:11:19 PM - Info RUNCMD(pid=7260) started            

8/6/2013 3:11:19 PM - Info RUNCMD(pid=7260) exiting with status: 0         

Status 0

8/6/2013 3:11:19 PM - end SharePoint, Start Notify Script; elapsed time: 00:00:00

8/6/2013 3:11:19 PM - begin SharePoint, Step By Condition

Status 0

8/6/2013 3:11:19 PM - end SharePoint, Step By Condition; elapsed time: 00:00:00

8/6/2013 3:11:19 PM - begin SharePoint, Read File List

Status 0

8/6/2013 3:11:19 PM - end SharePoint, Read File List; elapsed time: 00:00:00

8/6/2013 3:11:19 PM - begin SharePoint, Resolver Discovery

8/6/2013 3:11:19 PM - started process bpbrm (5716)

8/6/2013 3:11:21 PM - Info bpbrm(pid=5716) uns4025-38 is the host to restore to      

8/6/2013 3:11:21 PM - Info bpbrm(pid=5716) reading file list from client        

8/6/2013 3:11:28 PM - Info bpresolver(pid=2256) start            

8/6/2013 3:11:28 PM - Info bpbrm(pid=5716) from client uns4025-38: TRV - BPRESOLVER has executed on server (UNS4025-38)  

8/6/2013 3:12:05 PM - Info bpresolver(pid=2256) done.  status: 2         

Status 2

8/6/2013 3:12:05 PM - end SharePoint, Resolver Discovery; elapsed time: 00:00:46

8/6/2013 3:12:05 PM - begin SharePoint, Stop On Error

Status 0

8/6/2013 3:12:05 PM - end SharePoint, Stop On Error; elapsed time: 00:00:00

8/6/2013 3:12:05 PM - begin SharePoint, End Notify Script

8/6/2013 3:12:06 PM - Info RUNCMD(pid=9748) started            

8/6/2013 3:12:06 PM - Info RUNCMD(pid=9748) exiting with status: 0         

Status 0

8/6/2013 3:12:06 PM - end SharePoint, End Notify Script; elapsed time: 00:00:01

Status 2

8/6/2013 3:12:06 PM - end Parent Job; elapsed time: 00:00:47

none of the requested files were backed up(2)

I can ping both ways with no issues.  I have it configured to backup just the Microsoft SharePoint Resources.

This was working a couple of weeks ago and now it isn't/

[NathanNieman]

no one has any ideas?

[Marianne · Accepted solution]

Please check your config against this TN: http://www.symantec.com/docs/TECH146218

If backup still fails, please post bpresolver log as File attachment.

[Will_Restore]

8/6/2013 3:11:21 PM - Info bpbrm(pid=5716) uns4025-38 is the host to restore to      

Huh? are you doing backup or restore or both?

[watsons]

Is uns4025-38 also the SQL backend server? If not, can you check if this host can communicate with the SQL server?

[Wiriadi_Wangsa]

Hi Wr,

I must admit "Info bpbrm(pid=5716) uns4025-38 is the host to restore to" is misleading. SharePoint backup job will show this even though it's doing backup.

Hi Nathan,

Given the error, it looks like NetBackup is unable to enumerate your SharePoint farm's topology. To verify, simply launch NetBackup Backup, Archive & Restore GUI on your SharePoint front-end server (run as administrator). Click Select for backup and check if "Micorosoft SharePoint Resources" is listed on the All Folders list.

Assuming there is no change to your NetBackup credential & the account is not expired, try: 

http://www.symantec.com/connect/blogs/sharepoint-2010-farm-topology-not-visible-backup-archive-restore-gui

Let see how it goes.

Cheers,

Wiriadi

[NathanNieman]

uns4025-38 is the front end not the SQL back end.  Trying to do a backup.

Wiriadi I will give that a try.

[NathanNieman]

Ok So I log into UNS4025-38 and Open in Backup, Archive, and restore and I am able to see the Microsoft Sharepoint Resources with no issues.  I am going to try to back them up from the client to see what happens.

[watsons]

This known issue in NB7.5.0.5: http://www.symantec.com/docs/TECH202784 probably does not match your symptom since you can view the topology, but it may help with the SPSWrapper log that you can check if it's doing something there.

Also bpresolver and application event log (on the front end server) may help.

[NathanNieman]

^ I will take a look into that.  Thank you.

[Marianne]

Have you gone through the checklist in TECH146218?

[NathanNieman]

Yes I have went though all that and was at one time able to back up.  I will review that again also.

[Will_Restore]

any luck Nathan?

[NathanNieman]

Went back though every things and found one issue.

Some how the backup Operations was not set up in the local sercurity privileges for Allow log on locally.

Changed that reran the backup and it worked.

Not to get a LUN to my server and start testing Granular backups.