Java Console Error

[Gigabyte]

We have Netbackup master server running on Solaris 10 OS with version 6.5.3

And when i try to open Java console from Windows Media Sever I am getting the following error.Any idea why i am unable to open the Java Console ??

Unable to connect to selected Netbackup Host "backup.in.vpn"

1.Make sure the user "admin" has privilages on the host.
2.Make sure the local host is listed in the server list of the destination host "backup.in.vpn"
3.Make sure there is a valid Network connection
4.check authenticatio
5.Make sure all the services are running on the host.

[Andy_Welburn]

Favorite one for me to get caught out on is:

2. Make sure the local host is listed in the server list of the destination host <hostname>

Need "SERVER=" entry in bp.conf for the 'client' that is trying to open the Admin Console, or via GUI under Host P{roperties/Master Server/Servers tab in the "Additional Servers" box.

[Gigabyte]

Ya I checked that and we have that Windows Media server Entry on that Master server bp.conf.
1) 
SERVER=media.in.vpn

MEDIA_SERVER=media.in.vpn
2)
And i have one more thig ,

  I could not find the user "admin" in auth.conf file .
3)
Connectivity is fine between maseter and media server . I can able to telnet to 13722 (bpjava-msc) on master server from Media server.
4)
All the services are running fine on master server .here is the bpps -x output.

NB Processes
------------
root 4627 1 0 02:10:21 ? 0:02 /usr/openv/netbackup/bin/nbrb
root 4716 1 0 02:10:29 ? 0:01 /usr/openv/netbackup/bin/nbsvcmon
root 4663 1 0 02:10:23 ? 0:03 /usr/openv/netbackup/bin/nbjm
root 4670 4669 0 02:10:24 ? 0:01 /usr/openv/netbackup/bin/nbproxy dblib nbpem
root 4707 1 0 02:10:28 ? 0:00 /usr/openv/netbackup/bin/nbvault
root 5494 4654 0 02:20:29 ? 0:15 /usr/openv/netbackup/bin/bpjobd
root 4669 4666 0 02:10:24 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib nbpem
root 4686 1 0 02:10:26 ? 0:06 /usr/openv/netbackup/bin/nbrmms
root 4618 1 0 02:10:18 ? 0:59 /usr/openv/db/bin/NB_dbsrv @/usr/openv/var/global/server.conf @/usr/openv/var/g
root 4704 1 0 02:10:27 ? 0:00 /usr/openv/netbackup/bin/nbsl
root 4666 1 0 02:10:24 ? 0:04 /usr/openv/netbackup/bin/nbpem
root 4683 4663 0 02:10:25 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib nbjm
root 4684 4683 0 02:10:25 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib nbjm
root 4653 1 0 02:10:22 ? 0:01 /usr/openv/netbackup/bin/bpcompatd
root 4621 1 0 02:10:19 ? 0:04 /usr/openv/netbackup/bin/nbevtmgr
root 4677 1 0 02:10:25 ? 0:02 /usr/openv/netbackup/bin/nbstserv
root 4654 1 0 02:10:22 ? 0:01 /usr/openv/netbackup/bin/bpdbm
root 11355 4686 0 03:57:44 ? 0:01 /usr/openv/netbackup/bin/admincmd/bpstsinfo -DPSPROXY
root 4624 1 0 02:10:20 ? 0:22 /usr/openv/netbackup/bin/nbemm


MM Processes
------------
root 4633 1 0 02:10:21 ? 0:01 /usr/openv/volmgr/bin/ltid
root 4727 1 0 02:10:29 ? 0:00 tldcd -v
root 4710 4633 0 02:10:29 ? 0:01 avrd -v
root 11605 16417 0 04:01:41 ? 0:00 vmoprcmd -h media.in.vpn -xdraw ds
root 4702 4633 0 02:10:27 ? 0:00 tldd -v
root 4641 1 0 02:10:22 ? 0:01 vmd -v


Shared Symantec Processes
-------------------------
root 7583 1 0 May 15 ? 28:29 /opt/VRTSpbx/bin/pbx_exchange

====
from bpps -x i could not see any process named bpjava-masc on master server .. is there any issue with that ???

[Will_Restore]

1)
SERVER=media.in.vpn

== shouldn't that be ==

1)
SERVER=backup.in.vpn

[Andy_Welburn]

the bp.conf will also have that entry. i.e.

SERVER=backup.in.vpn                (as first entry for Master server)
SERVER=media.in.vpn                  (entry for Additional Servers or "other servers that can access currently selected host")
MEDIA_SERVER=media.in.vpn    (entry for Media server)

[Gigabyte]

We have our master and media server entry on bp.conf file.

The issue got resolved after recycling both master and Media server ...

Thats to all for your replies !!!

[Andy_Welburn]

& green too! ;)