MAJOR Restore Issue

[Stephen_L]

I'm hoping someone here can help because Symantec doesn't appear to want to.  I opened a sev 1 hours ago and I'm still on hold!  Anyway on to my issue:

AIX Master/Media server running 6.5.4.  Backups are going to a basic disk DSU (NEC HYDRAstor).  Backups work fine but we have suddenly found out we can't restore anything:

05/12/2011 15:27:02 - begin Restore
05/12/2011 15:27:07 - restoring from image <server>_1304365157
05/12/2011 15:27:08 - requesting resource TRANSPORT
05/12/2011 15:27:08 - Info nbjm (pid=446692) NBU status: 800, EMM status: Fibre Transport resources are not available
05/12/2011 15:27:08 - Info nbjm (pid=446692) NBU status: 800, EMM status: Fibre Transport resources are not available
05/12/2011 15:27:14 - connecting
05/12/2011 15:27:14 - Warning bpbrm (pid=360684) expected start message from <server>; read: Unrecognized -J string spsrestoreoptions=0
05/12/2011 15:27:14 - connected; connect time: 0:00:00
05/12/2011 15:27:15 - started process bptm (pid=549060)
05/12/2011 15:27:18 - begin reading
05/12/2011 15:27:18 - end reading; read time: 0:00:00
05/12/2011 15:27:20 - begin reading
05/12/2011 15:27:20 - end reading; read time: 0:00:00
05/12/2011 15:27:22 - begin reading
05/12/2011 15:27:22 - end reading; read time: 0:00:00
05/12/2011 15:27:23 - Error bptm (pid=376924) The following files/folders were not restored:
05/12/2011 15:27:23 - Error bptm (pid=376924) UTF - /gldg2upr/cldb/gldg2upr/archive01/DRG2UPR/1_5_749809443.arc
05/12/2011 15:27:24 - Error bpbrm (pid=360684) client restore EXIT STATUS 175: not all requested files were restored
05/12/2011 15:27:24 - restored from image <server>_1304365157; restore time: 0:00:17
05/12/2011 15:27:26 - Warning bprd (pid=536804) Restore must be resumed prior to first image expiration on Thu Jun 16 15:39:17 EDT 2011
05/12/2011 15:27:27 - end Restore; elapsed time 0:00:25
the restore failed to recover the requested files (5)

2 problems I see here.  First it doesn't even appear to be trying to get any data, it fails immediately.  Two, there is NO FT media server so why is it calling for TRANSPORT?  This is a master/media, there are no FT or SAN clients.  I'm stumped on this one as backups are fine.

Also the task progress log gives me the following: "no data in archive"

[J_H_Is_gone]

http://www.symantec.com/business/support/index?page=content&id=TECH63733

[Stephen_L]

That was the first time I looked at.  THIS IS NOT a FT media server.  It is my master/media server.  There is no FT or SAN clients.  The mountpoints I backup to are NFS mounted.  They were configured as Basic Disk.  I don't have the Fibre Transport option in the properties of this master server and I shouldn't.

[rizwan84tx]

Is "NetBackup SAN client Fibre transport service" in stopped state?

[Stephen_L · Accepted solution]

I found the problem.  During our testing, I turned on SKIP_DISK_WRITES and forgot to get rid of it.  Now that it is gone we can restore go forward.