Media error - Frozen Image

[Shekhar_D]

I am getting contineous frozen image and gives following error messages.Checked drive from library side looks good.

Backup job failed with ec-84 [media write error] most of media giving repeatative media errors.

07/17/2012 19:42:55 - granted resource 1175CE
07/17/2012 19:42:55 - granted resource C007_F4_S6_D42
07/17/2012 19:42:55 - granted resource xyz_lto
07/17/2012 19:42:56 - estimated 2 kbytes needed
07/17/2012 19:42:56 - begin Parent Job
07/17/2012 19:42:56 - begin Persistent Frozen Image WTAPE: Start Notify Script
07/17/2012 19:42:56 - Info RUNCMD (pid=10352) started
07/17/2012 19:42:57 - Info RUNCMD (pid=10352) exiting with status: 0
Operation Status: 0
07/17/2012 19:42:57 - end Persistent Frozen Image WTAPE: Start Notify Script; elapsed time 0:00:01
07/17/2012 19:42:57 - begin Persistent Frozen Image WTAPE: Step By Condition
Operation Status: 0
07/17/2012 19:42:57 - end Persistent Frozen Image WTAPE: Step By Condition; elapsed time 0:00:00
07/17/2012 19:42:57 - begin Persistent Frozen Image WTAPE: Read File List
Operation Status: 0
07/17/2012 19:42:57 - end Persistent Frozen Image WTAPE: Read File List; elapsed time 0:00:00
07/17/2012 19:42:57 - begin Persistent Frozen Image WTAPE: Create Snapshot
07/17/2012 19:42:59 - started process bpbrm (pid=6752)
07/17/2012 19:43:16 - begin Delete Snapshot

Media error logs
----------------------
07/16/12 19:01:15 2145CE 4 WRITE_ERROR C007_F3_S12_D36
07/16/12 19:01:35 2181CE 7 WRITE_ERROR C007_F4_S4_D40
07/17/12 19:00:51 1743CE 2 WRITE_ERROR C007_F2_S11_D23
07/17/12 19:01:12 1988CE 1 WRITE_ERROR C007_F1_S12_D12
07/17/12 19:01:25 1175CE 0 WRITE_ERROR C007_F4_S6_D42
07/17/12 19:01:43 2656CE 4 WRITE_ERROR C007_F3_S12_D36

Please suggest.

[Marianne]

Frozen Image is related to volume snapshot, not to media errors and media being frozen

Please post Job Details from a Status 84 job.

bptm log on media server (as attachment) will also be helpful.

[Shekhar_D]

07/17/2012 19:42:55 - granted resource 1175CE
07/17/2012 19:42:55 - granted resource C007_F4_S6_D42
07/17/2012 19:42:55 - granted resource xyz_lto
07/17/2012 19:42:56 - estimated 2 kbytes needed
07/17/2012 19:42:56 - begin Parent Job
07/17/2012 19:42:56 - begin Persistent Frozen Image WTAPE: Start Notify Script
07/17/2012 19:42:56 - Info RUNCMD (pid=10352) started
07/17/2012 19:42:57 - Info RUNCMD (pid=10352) exiting with status: 0
Operation Status: 0
07/17/2012 19:42:57 - end Persistent Frozen Image WTAPE: Start Notify Script; elapsed time 0:00:01
07/17/2012 19:42:57 - begin Persistent Frozen Image WTAPE: Step By Condition
Operation Status: 0
07/17/2012 19:42:57 - end Persistent Frozen Image WTAPE: Step By Condition; elapsed time 0:00:00
07/17/2012 19:42:57 - begin Persistent Frozen Image WTAPE: Read File List
Operation Status: 0
07/17/2012 19:42:57 - end Persistent Frozen Image WTAPE: Read File List; elapsed time 0:00:00
07/17/2012 19:42:57 - begin Persistent Frozen Image WTAPE: Create Snapshot
07/17/2012 19:42:59 - started process bpbrm (pid=6752)
07/17/2012 19:43:16 - begin Delete Snapshot
07/17/2012 19:49:38 - end Delete Snapshot; elapsed time 0:06:22
07/17/2012 19:49:38 - begin Create Snapshot
07/17/2012 19:49:38 - snapshot backup using alternate client mostls1bkpsrv18.itservices.sbc.com
07/17/2012 19:50:29 - end Create Snapshot; elapsed time 0:00:51
07/17/2012 19:50:43 - end writing
Operation Status: 0
07/17/2012 19:50:43 - end Persistent Frozen Image WTAPE: Create Snapshot; elapsed time 0:07:46
07/17/2012 19:50:43 - begin Persistent Frozen Image WTAPE: Policy Execution Manager Preprocessed
Operation Status: 84
07/17/2012 20:01:32 - end Persistent Frozen Image WTAPE: Policy Execution Manager Preprocessed; elapsed time 0:10:49
07/17/2012 20:01:32 - begin Persistent Frozen Image WTAPE: Stop On Error
Operation Status: 0
07/17/2012 20:01:32 - end Persistent Frozen Image WTAPE: Stop On Error; elapsed time 0:00:00
07/17/2012 20:01:32 - begin Persistent Frozen Image WTAPE: Delete Snapshot On Exit
07/17/2012 20:01:32 - begin Persistent Frozen Image WTAPE: Delete Snapshot On Exit
07/17/2012 20:01:36 - started process bpbrm (pid=8272)
07/17/2012 20:03:21 - end writing
Operation Status: 0
07/17/2012 20:03:21 - end Persistent Frozen Image WTAPE: Delete Snapshot On Exit; elapsed time 0:01:49
07/17/2012 20:03:21 - begin Persistent Frozen Image WTAPE: End Notify Script
07/17/2012 20:03:22 - Info RUNCMD (pid=12676) started
07/17/2012 20:03:22 - Info RUNCMD (pid=12676) exiting with status: 0
Operation Status: 0
07/17/2012 20:03:22 - end Persistent Frozen Image WTAPE: End Notify Script; elapsed time 0:00:01
Operation Status: 84
07/17/2012 20:03:22 - end Persistent Frozen Image WTAPE: Delete Snapshot On Exit; elapsed time 0:01:50
media write error (84)
 

[Mark_Solutions]

We need to know more about how exactlythis job is set up

Please provide the policy listinging (bppllist policyname -U) and the advanced options listsing (bpplinfo policyname -U)

If possible decribe and include screen shots of the settings you have made

Thanks