NBU VMWare Policy doesn't end

[PorcoDio]

Hi, my enviroment running NBU 7.6.0.2. On vmware policies sometimes start policy but stay idle until i kill that job, and if i go to see event on vcenter can i see process of make and remove snapshot. What's the trouble?

[INT_RND]

It depends on what you mean by "idle". The first step is snapshot creation. Then the backup begins. The backup is actually a seperate JOB ID. It's a "child job". The "backup" operation is the process of copying the snapshot to the destination specified in the policy. The backup step will take much longer than the snapshot step.

[PorcoDio]

I' know the step. If i see event on vcenter, i see make and remove snapshot but job stay idle infinity until i kill process. For example, a job start on friday and on monday still running but do nothing.

[INT_RND · Accepted solution]

I see. Well it could be a bug in Netbackup client service. Please update to NBU 7.6.0.4

Here is the bug report TECHNOTE:

http://www.symantec.com/business/support/index?page=content&id=TECH223790

[PorcoDio]

Well, i will upgrade my enviroment. After upgrading enviroment is better if i install nbu appliance for vmware?

[INT_RND]

The meida server you use as the VM backup host just needs to be up to the correct patch level with the master server.

The Netbackup appliance is just a media server. It's a good option if you need a deduplicated disk pool but it won't help you with VMWare. The main benefits are not having to configure a dedupe disk pool and better support. It comes with a monitoring service and they support the hardware too.