Netbackup 6.0 RHEL3 configuration problem

[Merritt_krakowi]

Hi All

I have a SUN v20z running RHEL3 with a SUN C2 autoloader with Netbackup 6.0 MP4. I can not get the tape drive to work. The robot qualification passes all the tests, but the tape qualification fails with 'Unable to allocate resources for diagnostics'

I can backup to tape using tar, so the tape drive appears to work fine, I can also operate the tape drive using mt and the robot using mtx without issues. Manually running robtest returns errors however it does actually work, ie move tapes from s1 to d1 and visa versa.

I have upgraded the firmwares on both the robot and the tape drive with no luck. I have also updated to MP4.

The drive keeps going into the down state but i have no idea why?

I have followed the intructions on MediaMgr_DeviceConfig_Guide.pdf

Below are some of the settings, anyhelp would be much appreciated.
#############################################################
# /usr/openv/volmgr/bin/tpconfig -d

Id DriveName Type Residence
Drive Path Status
****************************************************************************
0 C2 hcart3 TLD(0) DRIVE=1
/dev/st/nh2c0t6l0 UP

Currently defined robotics are:
TLD(0) robotic path = /dev/sg/h2c0t6l1,

EMM Server = yoda.pta.za.go2uti.com
#############################################################
# tapeinfo -f /dev/sg/h2c0t6l0
Product Type: Tape Drive
Vendor ID: 'HP '
Product ID: 'Ultrium 3-SCSI '
Revision: 'G56Z'
Attached Changer API: No
SerialNumber: 'HU10625UEH'
MinBlock:1
MaxBlock:16777215
SCSI ID: 6
SCSI LUN: 0
Ready: yes
BufferedMode: yes
Medium Type: Not Loaded
Density Code: 0x44
BlockSize: 0
DataCompEnabled: yes
DataCompCapable: yes
DataDeCompEnabled: yes
CompType: 0x1
DeCompType: 0x1
BOP: yes
Block Position: 0
Partition 0 Remaining Kbytes: 400308
Partition 0 Size in Kbytes: 400308
ActivePartition: 0
EarlyWarningSize: 0
NumPartitions:0
MaxPartitions:0

# scsi_info /dev/sg/h2c0t6l1
SCSI_ID="0,6,1"
MODEL="QUANTUM UHDL"
FW_REV="0031"
######################################################
######## ROBOT TEST LOG FILE###########
11:32:24.195 <3> RobotTestLoop: Received command MAPPINGS_TEST
11:32:24.195 <3> RobotTestLoop: Requesting MAPPINGS_TEST
11:32:24.195 <3> RobotTestMappings: Calling InitializeMappings_C_
11:32:24.195 <3> RobotTestMappings: get_robot_data found robot
11:32:29.245 <3> RobotTestLoop: Received command INIT_TEST
11:32:29.245 <3> RobotTestLoop: Requesting INIT_TEST
11:32:29.248 <3> mode_sense: <6588> Device geometry: NumDrives = 1 at address 32
11:32:29.248 <3> mode_sense: --> NumSlots = 8 at address 256
11:32:29.248 <3> mode_sense: --> NumTransports = 1 at address 0
11:32:29.248 <3> mode_sense: --> NumIE = 0 at address 0
11:32:29.251 <6> inquiry: <6448> Read device table for QUANTUM UHDL 0031, type 8, slots 8 and ie 0
11:32:34.295 <3> RobotTestLoop: Received command MOVE_TEST
11:32:34.295 <3> RobotTestLoop: Requesting MOVE_TEST
11:32:34.295 <3> RobotMoveTest: last_slot is 8
11:32:34.295 <6> read_element_status_slot: RES storage element 2
11:32:34.461 <6> read_element_status_slot: RES storage element 3
11:32:34.646 <6> read_element_status_slot: RES storage element 4
11:32:34.816 <6> read_element_status_slot: RES storage element 5
11:32:34.985 <6> read_element_status_slot: RES storage element 6
11:32:35.170 <6> read_element_status_slot: RES storage element 7
11:32:35.341 <6> read_element_status_slot: RES storage element 8
11:32:35.509 <6> read_element_status_slot: RES storage element 9
11:32:35.509 <3> RobotMoveTest: dest_slot is -1
11:32:35.509 <3> RobotMoveTest: No empty slots found -1
11:32:40.515 <3> RobotTestLoop: Received command COMMAND_TEST
11:32:40.515 <3> RobotTestLoop: Requesting COMMAND_TEST
11:32:40.515 <3> RobotCommandTest: Starting Command tests
11:32:45.565 <3> RobotTestLoop: Received command ERROR_TEST
11:32:45.565 <3> RobotTestLoop: Requesting ERROR_TEST
11:32:45.565 <3> RobotErrorTest: Starting Error tests
11:32:45.565 <3> RobotErrorTest: last_slot is 8
11:32:45.565 <6> read_element_status_slot: RES storage element 1
11:32:45.730 <6> read_element_status_all_drives: RES all drives
11:32:45.899 <3> RobotErrorTest: stat is -1
11:32:45.899 <6> read_element_status_slot: RES storage element 2
11:32:46.073 <3> RobotErrorTest: stat is 0
11:32:46.073 <6> read_element_status_slot: RES storage element 3
11:32:46.246 <3> RobotErrorTest: stat is 0
11:32:46.346 <3> RobotTestLoop: Received command LAST_COMMAND

######### DRIVE TEST LOG##########
11:35:08.095 <8> dtest: Opening up the log



##########Manual robtest output#########

m d1 s1
Initiating MOVE_MEDIUM from address 32 to 256
move_medium failed
sense key = 0x5, asc = 0x3b, ascq = 0xe, MEDIUM SOURCE ELEMENT EMPTY
m s1 d1
Initiating MOVE_MEDIUM from address 256 to 32
move_medium failed
sense key = 0x5, asc = 0x3b, ascq = 0xe, MEDIUM SOURCE ELEMENT EMPTY
#################Message was edited by:
Merritt krakowitzer

[Merritt_krakowi]

Dont know if this helps:

01/10/2007 11:35:08 - requesting resource C2:NetBackup:__ANY__
01/10/2007 11:35:08 - reserving resource C2:/dev/st/nh2c0t6l0:NetBackup:__ANY__
01/10/2007 11:35:08 - reserving resource C2:/dev/st/nh2c0t6l0:NetBackup:__ANY__
01/10/2007 11:35:09 - resource A00001 reserved
01/10/2007 11:35:09 - resource A00003 reserved
01/10/2007 11:35:09 - granted resource A00001
01/10/2007 11:35:09 - granted resource C2
01/10/2007 11:35:13 - mounting A00001
01/10/2007 11:36:10 - Error bptm (pid=23700) error requesting media, TpErrno = Robot operation failed
01/10/2007 11:36:10 - current media A00001 complete, requesting next media C2:NetBackup:A00001
01/10/2007 11:36:13 - Error nbjm (pid=1737) NBU status: 98, EMM status: The media server reported a system error
error requesting media (tpreq) (98)

[gray380]

 Hi,

Did you solve the problem?