Netbackup Appliance 5020

[NBU35]

Hi 

We have netbackup puredisk appliances 5020 connected to media server HPUX 11.31, 7.6.0.3.

Now I am not able to log in tp webGUI of this applainces, getting following error message:

"; nested exception is: javax.net.ssl.SSLException: vrts.vss.sdk.at.exception.VRTSAtException:"

Please suggest.

[mph999]

From TECH65194

ISSUE:

Unable to log into the PureDisk Web GUI and PureDisk services are not starting up correctly.

Check that the vxat credentials have not expired

su - www-data -c "/opt/VRTSat/bin/vssat showcred --domain vx:PureDisk_Hosts"

This command gave the following error:

su: warning: cannot change directory to /home/www-data: No such file or directory

vssat initAtHandle ERROR V-18-7115 Failed To Initialize Authentication Library.

Error initialising the AT Library

SOLUTION:

This issue was caused by /home/www-data not being mounted. This directory contains files needed for vxat authentication. In this case /home was auto mounted (which is not recommended). Once /home/www-data was re-mounted the services could be started and PureDisk behaved as normal.

[Marianne]

When this issue is resolved, speak to your management about replacing the PureDisk appliance.

All versions of PD reached EOSL about a year ago.

See https://sort.veritas.com/eosl/show_matrix

[NBU35]

There is no such mounted point /home/www-data, we have one more appliance of this type I checked even that applaince does not have mounted mount point /home/www-data & working fine.

We are in process of migrating to 5230 series, however data on this system is also required for sometime.

[NBU35 · Accepted solution]

Issue fixed by recycling PD services.