I have a Window Server 2003 Enterprise Edition (SP2, build 3790) on a Sun Fire X4100 M2. I am trying to install NetBackup Client 6.5.0 as a new installation. I continue to get an 1720 error stating there was a script could not run. Which makes you believe there is a WMI problem. I have gone through the Steps provided in Symantec support documents and Microsoft support articles about the WMI utility.
Running the WMI utility does not show any major errors. I did get a WBEM error but ran the suggested commands for refreshing WMI and the repository and I no longer find that in the WMI utilty log anymore. The only thing stated in the WMI log now is about WMI Security status. Which I don't believe is an issue.
Reviewing the installation log for NetBackup I find the following information:
11-03-2008,16:20:02 : Action ended 16:20:02: NBStop. Return value 1.
11-03-2008,16:20:02 : Action 16:20:02: CostInitialize. Computing space requirements
11-03-2008,16:20:02 : Action start 16:20:02: CostInitialize.
11-03-2008,16:20:02 : Action ended 16:20:02: CostInitialize. Return value 1.
11-03-2008,16:20:02 : Action 16:20:02: ResolveSource.
11-03-2008,16:20:02 : Action start 16:20:02: ResolveSource.
11-03-2008,16:20:02 : Action ended 16:20:02: ResolveSource. Return value 1.
11-03-2008,16:20:02 : Action 16:20:02: FileCost. Computing space requirements
11-03-2008,16:20:02 : Action start 16:20:02: FileCost.
11-03-2008,16:20:02 : Action ended 16:20:02: FileCost. Return value 1.
11-03-2008,16:20:02 : Action 16:20:02: CostFinalize. Computing space requirements
11-03-2008,16:20:02 : Action start 16:20:02: CostFinalize.
11-03-2008,16:20:02 : Action ended 16:20:02: CostFinalize. Return value 1.
11-03-2008,16:20:02 : Action 16:20:02: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556.
11-03-2008,16:20:02 : Action start 16:20:02: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556.
11-03-2008,16:20:02 : ERROR: Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.
11-03-2008,16:20:12 : Action ended 16:20:12: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556. Return value 3.
11-03-2008,16:20:12 : Action ended 16:20:12: INSTALL. Return value 3.
Which I followed the articles for the return value 3 dealing with the MSI installer (re-registering msiexec and all that) to no resolution of my problem.
Note: I am trying to do this without having to open a ticket with Microsoft yet, if possible.
Is this fixable without going through Microsoft?
