Netbackup Master server upgrade failed (7.1.0.3 to 7.6.0.1)

[Abdul_Hakkim]

Hi All,

can someone help me to resolve netbackup master server upgrade fail with error

 Database server [NB_cssnetbkp] not available.
Exiting from create_nbdb, status[77]”

while upgrade netbackup master server from 7.1.0.3 to 7.6.0.1

o/s :- solaris 10

[SymTerry]

TECH54607 might be a solution for you. 

Solution

 

 

This issue can corrected by running the following:
 

UNIX:  /usr/openv/db/bin/nbdb_upgrade -dbn {database_name}
 

Windows: <install_path>\NetBackup\bin\nbdb_upgrade -dbn {database_name}
 

Example is as follows on a machine that failed the database upgrade:

nbdb_upgrade -dbn NBDB
nbdb_upgrade: NBDB version 6.0.3.0 verified.
   Upgrading to 6.0.4.0
   Database validation successful.

[Marianne]

Seems upgrade went through in the meantime? https://www-secure.symantec.com/connect/forums/rman-duplication-job-failed-after-nb-master-server-upgrade

[Abdul_Hakkim]

Hi Marianne,

not yet upgrade completed, the rman issue on other master server

the master server which failed while upgrade still exisit, we are planning to upgrade in couple of weeks

[Abdul_Hakkim]

Hi SymTerry,

so i have to perform below mention steps before upgrade?

/usr/openv/db/bin/nbdb_upgrade -dbn  NB_cssnetbkp

then i can start upgrade by ./install ? please advice.

[Marianne · Accepted solution]

The command must be run after failed upgrade as per TECH54607.

Probably best to find the reason for the failure before you do anything.

Check the log in /usr/openv/netbackup/logs/nbdb for clues.

More TNs with possible reasons: 

NBDB database schema failed to upgrade due to a missing entry from the vxdbms.conf.
http://www.symantec.com/docs/TECH180071 

NBDB upgrade fails with "All threads are blocked".
http://www.symantec.com/docs/TECH186968

Another one that matches your error:

The installation of NetBackup Master Server may fail  while it processes create_nbdb if many network interfaces are active.
http://www.symantec.com/docs/TECH181623 

PS: 
Have you checked all pre-req's for 7.6? 
Such as memory requirements?

[Abdul_Hakkim]

yes we had  verified all the prerequest 

[Marianne]

I have posted a lot more than just asking about pre-req's....