Phase 2 Import failing

[Daryl_Kinnaird]

I'm trying to import data with long retention to my 6.5.5 netbakcup.  The backups were done in our old 5.1 netbackup.  Phase 1 of the improt completes successfully but when the phase 2 step is run I am getting the following in the details for the import.

Master sever is an HP-UX-IA64 11.23
Current netbackup 6.5.5

02/17/2010 06:00:42 - Error bpbrm (pid=25550) from client verstke3: Skipping to next file header...
02/17/2010 06:00:42 - Error bpimport (pid=19179) from host verstke3, Skipping to next file header...
02/17/2010 06:00:42 - Error bpbrm (pid=25550) from client verstke3: Skipping to next file header...
02/17/2010 06:00:43 - Error bpimport (pid=19179) Import of policy aix_jupiter1, schedule jupiter1_7yr (jupiter1_1104243138) failed, tar had an unexpected error.
02/17/2010 06:00:43 - Error bpbrm (pid=25550) from client verstke3: Skipping to next file header...
02/17/2010 06:00:43 - Error bpbrm (pid=25550) could not write BPBRM_READ_FILENAME message to stderr: Broken pipe (32)
02/17/2010 06:00:45 - Error bptm (pid=25578) media manager terminated by parent process

 

[Andy_Welburn · Accepted solution]

The following T/N describes essentially what you are seeing:

Importing or verifying media will fail with Multiple Fragments on NetBackup 5.1 Maintenance Pack 3. ...

Snippets:
"...
The data on the tape will still be valid.  This issue only affects the ability to do a successful phase 2 import or a successful verification of the tape that contains multi-fragmented images written prior to NetBackup 5.1 Maintenance Pack 3. 
..."

and

"...
Please contact Symantec Enterprise Technical Support for a workaround to allow the import or verify of images.
..."

So this may be relevant & you may have to speak to Symantec, unless there is yet another workaround.

[Daryl_Kinnaird]

The netackup level was at 5.1.4.  But it looks like the backups were done at a time when our netbackup 5.1 was at 5.1.3.  I'll look for another backup that was done when at 5.1.4 and see If I can import that to our 6.5.5.  If so I'll mark Andy's reply as the solution.

[Daryl_Kinnaird]

Looks like I will be opening a ticket with symantec to get images that were written in netbackup 5.1.3 imported to my netbackup 6.5.5 catalog.  Thanks Andy for the technote.

[Andy_Welburn]

If not update the post.

Tell you what, lets push the boat out & update the post anyway if this is the issue when you manage to get your images imported!