Please Help !!! Unable to import KMS encrypted expired media for restore

[a_la_carte]

Hello Everyone,

Can someone please help me?

I am using KMS encryption with NBU 7.0.1 with LTO-4 HP MSL8096 library in our environment.

One the KMS encrypted media got expired 2 days ago. We have got a urgent restore request from the data on that media.

Trying to import that media in NetBackup, but failing with following error in Activity monitor:

---------------------------------

21/07/2011 14:00:10 - begin Import
21/07/2011 14:00:12 - started process bptm (7728)
21/07/2011 14:00:13 - Error bptm(pid=7728) NBJM returned an extended error status: Media pool is not eligible for this job (2098)
21/07/2011 14:00:13 - Error bpimport(pid=7672) Status = extended error status has been encountered, check logs.  
21/07/2011 14:00:13 - requesting resource L00103
21/07/2011 14:00:13 - Error nbjm(pid=5876) NBU status: 2098, EMM status: Media pool is not eligible for this job
21/07/2011 14:00:13 - Error nbjm(pid=5876) NBU status: 2098, EMM status: Media pool is not eligible for this job
21/07/2011 14:00:14 - end Import; elapsed time: 00:00:04
extended error status has been encountered, check logs(252)

----------------------------------------------------

Please please how can I get this resolved asap please.

Thanks for your time.

[RonCaplinger]

Assuming NBU has not already tried to overwrite it, freeze the tape in the NBU GUI and then eject the tape and close the write-protect door.  You don't want the data to get overwritten before you get a chance to import.

Next, the tape should NOT be in the catalog pool.  What Volume Pool is it in?  Is this a scratch pool?

[a_la_carte]

The tape became scratch last night. And we didnt start import up until today. it was in scratch pool and not in any other pool.

But despite of the tape being scratch, some of the backups have tried to overwrite it but they all got failed with status 84.

---------------------------------------

22/07/2011 01:49:40 - granted resource L00103
22/07/2011 01:49:40 - granted resource HP.ULTRIUM4-SCSI.001
22/07/2011 01:49:40 - granted resource lonbme01-hcart-robot-tld-0
22/07/2011 01:49:40 - mounting L00103
22/07/2011 01:50:35 - mounted; mount time: 00:00:55
22/07/2011 01:50:40 - positioning L00103 to file 1
22/07/2011 01:50:42 - Error bptm(pid=8176) write error on media id L00103, drive index 1, writing header block, 19
22/07/2011 01:50:42 - end writing; write time: 02:03:56
media write error(84)

-----------------------------------------

Not sure if onsite has already write protected the tape before injecting in.It was not in catalog pool at all.

I was thinking that beacuse of encrypted tapes, does this has a special import procedure or just like a normal import.

Shall we move it to a different volume pool, say "Test" pool and then try to import?

Please suggest. Thanks

[J_H_Is_gone]

So you put the tape back in the library did it go back into the ENCR pool that it was made in?

[a_la_carte]

The tape did go back in ENCR pool when it was injected and not scratch, but when the tape reached its expiration time a day after and became scratch, it went to the SCRATCH pool and thats where we started doing import and it got failed !!!

Any further suggestions please !!!  

[J_H_Is_gone]

the tape is not in an ENCR pool -

First I hope you did write protect the tape so it will not be written to.

to unencrypted a tape it really needs to be in the correct pool.

Move it back to the ENCR pool - NB should then know that it has to look for an key for that pool to un-encrypt the tape.

[a_la_carte]

Thanks. WIll try moving the tape to ENCR pool and write-protecting it and then will start import.

Will share with you all my findings further...

Thanks