Problem when restoring Files and Folders with NetBackup 7.5.0.5 from "Windows Server 2012" File Server

[alexbc]

I have a "Windows Server 2012" File Server.

I installed the NetBackup client on this File Server.

The Backup process run correctly without warnings or Errors.

The problem is when I run the restoration process.

The log in the GUI show the following

8/7/2013 3:28:39 PM - begin Restore
8/7/2013 3:28:40 PM - restoring image bhufs_1375734225
8/7/2013 3:28:40 PM - Info bprd(pid=5316) Restoring from copy 1 of image created 08/05/13 17:23:45
8/7/2013 3:28:45 PM - connecting
8/7/2013 3:28:49 PM - connected; connect time: 00:00:04
8/7/2013 3:28:50 PM - started process bptm (2432)
8/7/2013 3:28:53 PM - Critical bptm(pid=2432) image open failed: error 2060013: no more entries
8/7/2013 3:28:53 PM - started process bptm (1128)
8/7/2013 3:28:56 PM - Error bptm(pid=1128) The following files/folders were not restored:
8/7/2013 3:28:57 PM - Error bptm(pid=1128) UTF - /E/******/******/
8/7/2013 3:28:57 PM - Error bptm(pid=1128) UTF - /E/******/******/*******/
*****
*****
8/7/2013 3:29:04 PM - Error bptm(pid=1128) more than 10 files were not restored, remaining ones are shown in the progress log.
8/7/2013 3:29:11 PM - restored image bhufs_1375734225 - (media open error(83)); restore time 00:00:31
8/7/2013 3:29:11 PM - Warning bprd(pid=5316) Restore must be resumed prior to first image expiration on 8/19/2013 5:23:45 PM
8/7/2013 3:29:11 PM - end Restore; elapsed time: 00:00:32
media open error(83)
8/7/2013 3:29:16 PM - Error bpbrm(pid=1132) client restore EXIT STATUS 83: media open error     

The detailed log in the Activity Windows show the following:

15:28:39 8/7/2013: Restore Started
15:28:40 (7605.001) Restoring from copy 1 of image created 8/5/2013 5:23:45 PM
15:28:50 (7605.001) INF - TAR STARTED 4848
15:28:57 (7605.001) The following files/folders were not restored:
15:28:58 (7605.001) UTF - /E/*****/*****/
****
****
15:29:10 (7605.001) UTF - /E/*****/*****/
15:29:11 (7605.001) INF - TAR EXITING WITH STATUS = 0
15:29:11 (7605.001) INF - TAR RESTORED 0 OF 0 FILES SUCCESSFULLY
15:29:11 (7605.001) INF - TAR KEPT 0 EXISTING FILES
15:29:11 (7605.001) INF - TAR PARTIALLY RESTORED 0 FILES
15:29:11 (7605.001) Status of restore from copy 1 of image created 8/5/2013 5:23:45 PM = media open error

What log file I can check to get more details?

[Ray_Esperanzate]

First thing is you should probably upgrade to 7.5.0.6 and try the backup/restore again, as windows 2012 support began on that release:

https://www-secure.symantec.com/connect/blogs/windows-2012-support-netbackup

[Ray_Esperanzate]

Once you do upgrade, you should look in the bptm log on the netbackup server.  The locations are the following:

on unix:

/usr/openv/netbackup/logs/bptm

windows:

<install path>\veritas\netbackup\logs\bptm

If the folder is not there, you will need to create it and rerun the restore.

Here is more info on enabling logging:

https://www-secure.symantec.com/connect/articles/quick-guide-setting-logs-netbackup

[Nicolai]

and <install path>\veritas\netbackup\logs\tar on the client.