Severe Restore Issues

[maddynick4u]

Hi

I have a common issue , I am trying to restore from a media  and I am getting this kind of message , Please have a look at it

• Restore started 10/23/2009 16:10:13
•  
• 16:10:15 (12345678.xxx) Media id ABC123 is needed for the restore.
• 16:10:15 (12345678.xxx) Media id xyz753 is needed for the restore.
•  
• 16:10:50 (12345678.001) Restoring from image created October 10, 2005 1:18:39 PM EDT
• 16:10:54 (12345678.001) INF - If Media id ABC123 is not in a robotic library administrative interaction may be required to satisfy this mount request.
• 16:15:01 (12345678.001) The following files/folders were not restored:
• 16:15:01 (12345678.001) UTF - /opt/apps/scripts
• 16:15:02 (12345678.001) Status of restore from image created October 10, 2005 9:18:39 PM EDT = extended error status has been encountered, check logs
•  
• 16:15:02 (12345678.xxx) INF - Status = the restore failed to recover the requested files.
•  

- Warning bprd (pid=1158) Restore must be resumed prior to first image expiration on INFINITY     

- end Restore; elapsed time 0:00:45

- requesting resource ABC123

10/24/2009 04:06:53 - Error nbjm (pid=1234) NBU status: 800, EMM status: No drives are available

10/24/2009 04:06:53 - Error nbjm (pid=8785) NBU status: 800, EMM status: No drives are available

the restore failed to recover the requested files (5)

But I have drives available I dont understand what might be the root cause of this problem , I have also media available in the library and I have also performed the inventory

Can any one help me with this.

Thanks
Nick

[maddynick4u]

Now I am getting this kind of error, Can any body help me with this

10/27/2009 12:53:17 - begin Restore

10/27/2009 12:53:18 - number of images required: 1

10/27/2009 12:53:18 - media needed: A1234

10/27/2009 12:53:18 - media needed: X1234

10/27/2009 12:53:52 - restoring from image unkjd-fbisbf-124032164

10/27/2009 12:53:55 - connecting

10/27/2009 12:53:55 - connected; connect time: 0:00:00

10/27/2009 12:53:56 - requesting resource X1234

10/27/2009 12:53:57 - awaiting resource X1234. Waiting for resources.

          Reason: Media is in use, Media server: N/A,

          Robot Type(Number): NONE(0), Media ID: X1234, Drive Name: N/A,

          Volume Pool: N/A, Storage Unit: N/A, Drive Scan Host: N/A,

          Disk Pool: N/A, Disk Volume: N/A

[J_H_Is_gone]

is the media server that did the backup running?


your second error makes it look like tape X1234 is currently mounted and is being used for a restore or is being used for a backup.  And you would have to wait for that job to finish before it could be use.

Perhaps one of your previous restore tries is still haning on to the tape.  Check your active jobs to see if anybody has that tape locked.

[Mike_Gavrilov]

1. Check your drives satus vmoprcmd -d
2. /usr/openv/netbackup/bin/vxlogview -X "jobid=your_jobid" -d all
3.Check you resolving (run on client bpclntcmd -pn). It's how you Master Server "know" your client.
4. bpdbjobs -U |grep -i que
5. bpdbjobs -U |grep -i act

If it doesn't help to find any errors increase verbosity for OIDs  nbrb and nbemm, perform your restore and then try to collect the same logs. 

[maddynick4u]

I have checked vmoprcm the drive is up and I am using different media server and I have already define a force restore media server parameter in bp.conf file and I have also user nbrb utility but still no luck , can any one help me with this.

[J_H_Is_gone]

you say you are using a different media server, but your first error says there are not drives avail.

double check your force line in the bp.conf  (better yet show it to us) you may have a typo.

[Stumpr2]

What is it you are trying to restore?
The file system /opt shows up in your restore path.
Maybe you are writing over some system files that are needed for Netbackup.
I suggest carefully looking at what it is you are trying to restore.
You my want to do an alternate path restore using links or additional fileststems.

[Mike_Gavrilov]

1. Create /usr/openv/netbackup/logs/bprestore folder on client
2. Increase verbosity up to 5 on client.
3.Run on master:
vxlogcfg -a -p 51216 -o nbjm -s DebugLevel=1 -s DiagnosticLevel=6
vxlogcfg -a -p 51216 -o nbrb -s DebugLevel=1 -s DiagnosticLevel=6
4. Create a folder on media-server:
/usr/openv/netbackuplogs/logs/bpbrm
4. Perform test restore.
5. Decrease verbosity of unif.logs on master
vxlogcfg -a -p 51216 -o nbjm -s DebugLevel=1 -s DiagnosticLevel=1
vxlogcfg -a -p 51216 -o nbrb -s DebugLevel=1 -s DiagnosticLevel=1
6. run vxlogview -X jobid=restore_job_id -d all
7. Check captured logs to find any interesting things or upload it to us.
8. Profit