Shadow copy component failed with 50

[V_P_S]

Hi All

Shadow copy component backup failed with EC 50.

Job Details are:

Dec 22, 2012 8:56:38 PM - estimated 0 kbytes needed
Dec 22, 2012 8:56:42 PM - connecting
Dec 22, 2012 8:56:47 PM - connected; connect time: 0:00:00
Dec 22, 2012 8:56:47 PM - begin writing
Dec 22, 2012 9:30:33 PM - Error bpbrm (pid=18280) from clientXXXX: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - Estimate:-1 -1
Dec 22, 2012 9:30:33 PM - Error bpbrm (pid=18280) from client XXXX : ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - EXIT STATUS 69: invalid filelist specification
Dec 22, 2012 9:30:34 PM - Critical bpbrm (pid=18280) unexpected termination of client <client name>
Dec 22, 2012 9:30:34 PM - Error bpbrm (pid=18280) could not send server status message
Dec 22, 2012 9:30:36 PM - end writing; write time: 0:33:49
client process aborted  (50)

bPFIS LOGS BELOW..

08:04:04.525 [23616.24784] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe create -nbu -owner NBU -id XXXXX_1356451323 -bpstart_to 300 -bpend_to 300 -backup_copy 0 -ru root -pt 13 -clnt XXXXXX -rg root -class win_prod_immclu_temp -sched Full -fso -S XXXXXXXXXXX -WOFB -fim VSS
08:04:04.525 [23616.24784] <2> bpfis main: received FIM as [3] VSS
08:04:04.761 [23616.24784] <4> bpfis: INF - BACKUP START 23616
08:04:04.765 [23616.24784] <2> bpfis main: receive filelist:<NEW_STREAM>
08:04:04.768 [23616.24784] <2> bpfis main: receive filelist:<Shadow Copy Components:\>
08:04:04.769 [23616.24784] <2> bpfis main: receive filelist:<CONTINUE>
08:04:07.472 [23616.24784] <2> onlfi_vfms_logf: vfm_configure_fi_one: starting VxFI
08:04:07.626 [23616.24784] <4> bpfis: INF - FIS_ID=XXXXXXXXXX_1356451323
08:04:07.630 [23616.24784] <16> bpfis: FTL - process_fs_list() failed, status 71
08:04:07.631 [23616.24784] <4> bpfis: INF - REMAP FILE BACKUP NEW_STREAM
08:04:07.631 [23616.24784] <4> bpfis: INF - REMAP FILE BACKUP Shadow Copy Components:\
08:04:07.632 [23616.24784] <4> bpfis: INF - EXIT STATUS 0: the requested operation was successfully completed
08:43:59.446 [26520.15252] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe delete -nbu -idXXXXXXXXXXX_1356451323 -bpstart_to 300 -bpend_to 300 -clnt XXXXXXXXX -S XXXXXXXXXXX
08:43:59.452 [26520.15252] <4> bpfis: INF - BACKUP START 26520
08:43:59.456 [26520.15252] <32> fis_rebuild_from_db: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.XXXXXXXXXXX_1356451323.0
08:43:59.456 [26520.15252] <4> bpfis: INF - EXIT STATUS 0: the requested operation was successfully completed
08:44:01.679 [10816.10632] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe delete -nbu -id XXXXXXXXXXX_1356451323 -bpstart_to 300 -bpend_to 300 -clnt XXXXXXXXXX -S XXXXXXXXXXXX
08:44:01.684 [10816.10632] <4> bpfis: INF - BACKUP START 10816
08:44:01.687 [10816.10632] <32> fis_rebuild_from_db: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.XXXXXXXXXXXX_1356451323.0
08:44:01.687 [10816.10632] <4> bpfis: INF - EXIT STATUS 0: the requested operation was successfully completed
08:44:05.144 [25148.26128] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe delete -nbu -id tus1immclupib02_1356451323 -bpstart_to 300 -bpend_to 300 -clnt XXXXXXXXXXXX -S XXXXXXXXXXXX
08:44:05.148 [25148.26128] <4> bpfis: INF - BACKUP START 25148
08:44:05.152 [25148.26128] <32> fis_rebuild_from_db: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.XXXXXXXXXXX_1356451323.0
08:44:05.152 [25148.26128] <4> bpfis: INF - EXIT STATUS 0: the requested operation was successfully completed
08:45:29.213 [23184.9808] <2> logparams: bpfis query -id XXXXXXXXXX_1356453798
08:45:29.219 [23184.9808] <4> bpfis: INF - BACKUP START 23184
08:45:29.223 [23184.9808] <32> fis_rebuild_from_db: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.XXXXXXXXXXXX_1356453798.0
08:45:29.224 [23184.9808] <4> bpfis: INF - EXIT STATUS 12: file open failed

[RamNagalla]

hi,

what is the OS and netbackup version of the client?

does it part of cluster node?

[Marianne]

Please check the state of VSS and associated Writers

Please provide following details:

1. Which Windows version on Client?

2. Which NBU version on Client?

3. Output of the following on Client:
vssadmin list writers
vssadmin list providers

[V_P_S]

OUTPUT OF VSSADMIN LIST WRITERS

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {8220bfed-c427-47e7-a21e-6b88cf7996d9}
   State: [1] Stable
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {8f4b1c06-9647-4770-8c60-55aac7e59a38}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {04b17e16-470f-4e6d-98e8-937c606a38de}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {986f69e2-81d8-4d38-9829-672509089a62}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {70d3c320-a078-4288-b96b-25754bc75239}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {c2026683-6eb1-4ef0-b515-aee834b3a7eb}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {5c7f00b0-f83b-415b-bee8-9ebb7f65daa4}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {b454bbdd-27ad-494b-a6ef-329c6605faad}
   State: [1] Stable
   Last error: No error
 

OUTPUT OF VSSADMIN LIST PROVIDERS

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Provider name: 'VERITAS Volume Snapshot Service Dynamic Provider 1.0 '
   Provider type: Software
   Provider Id: {637528cf-81b2-4e05-8bd2-74b33b6f893c}
   Version: 1.0

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7

VERSION ON CLIENT

bash-2.05$ sudo ./bpgetconfig -s <client name> -L
Password:
Client/Master = Client of <client name>
NetBackup Client Platform = PC-x64, WindowsXP
NetBackup Client Protocol Level = 6.5.4
Product = NetBackup
Version Name = 6.5
Version Number = 650000
NetBackup Installation Path = C:\Program Files\Veritas\NetBackup\bin
Client OS/Release = Windows2008 6
 

[Marianne · Accepted solution]

Provider name: 'VERITAS Volume Snapshot Service Dynamic Provider 1.0 '

NetBackup Client Protocol Level = 6.5.4

Client OS/Release = Windows2008

Not a good combination at all!!!

Short-term workaround:
Master Server -> Host Properties -> Client Attributes:
Add Client name if you don't see it in the list. Select Client name, In Windows Open File tab, select Microsoft VSS.
Ensure VSS patches/hotfixes are up to date.

If W2008 R2, minimum NBU patch level should be 6.5.5.

Long-term solution:

Upgrade environment to 7.5.0.4.
Support for NBU 6.x ended on 3 Oct 2012.