Sharepoint backups completing with status code 1

[Soniya]

Sharepoint non GRT backups completing with status code 1. I am using netbackup 7.6.0.3.

The error logs conatins as below:

"The Backup Exec data store encountered a problem during the operation. See the job log for details."

[Marianne]

Please share all text in Details tab of the status 1 job.

Please also share all steps that were taken to config Sharepoint backups.
You may want to check your steps against this TN: http://www.symantec.com/docs/TECH146218 

[Soniya]

Hi Marianne,

Thank you for the quick reply.Below given the logs of the details tab. (frontend_server = front end server name, backend_server = backend server name ). while congiguring backups I have followed the same steps as you provided in http://www.symantec.com/docs/TECH146218 

28/09/2014 22:21:30 - Info bptm(pid=7876) setting receive network buffer to 263168 bytes      
28/09/2014 22:21:30 - connected; connect time: 0:00:23
28/09/2014 22:21:30 - begin writing
28/09/2014 22:22:17 - Info bpbkar32(pid=2776) Backup started           
28/09/2014 22:22:17 - Info bpbrm(pid=8196) Sending the file list to the client      
28/09/2014 22:22:17 - Info bpbkar32(pid=2776) change time comparison:<disabled>          
28/09/2014 22:22:17 - Info bpbkar32(pid=2776) archive bit processing:<enabled>          
28/09/2014 22:22:19 - Warning bpbrm(pid=8196) from client frontend_server: WRN - can't open object: Microsoft SharePoint Resources:\ConfigurationV5-DB (backend_server/STGFARM_SPC_Config)\STGFARM_SPC_Config (BEDS 0xE000FEA9: The Backup Exec data store encountered a problem during the operation. See the job log for details.)
28/09/2014 22:22:31 - Warning bpbrm(pid=8196) from client frontend_server: WRN - can't open object: Microsoft SharePoint Resources:\Microsoft SharePoint Foundation Web Application\EIT_Stage_443\Content-DB 1 (backend_server/STGFARM_EIT_Content_01)\STGFARM_EIT_Content_01 (BEDS 0xE000FEA9: The Backup Exec data store encountered a problem during the operation. See the job log for details.)
28/09/2014 22:22:39 - Warning bpbrm(pid=8196) from client frontend_server: WRN - can't open object: Microsoft SharePoint Resources:\Services\StateService\Services-DB 1 (backend_server/STGFARM_SPC_StateService)\STGFARM_SPC_StateService (BEDS 0xE000FEA9: The Backup Exec data store encountered a problem during the operation. See the job log for details.)
28/09/2014 22:22:57 - Info bpbrm(pid=8196) from client frontend_server: TRV - last message being suppressed after 10 occurrences 
28/09/2014 22:23:30 - Info bpbrm(pid=2992) media manager for backup id frontend_server_1411939157 exited with status 0: the requested operation was successfully completed
28/09/2014 22:23:31 - Info bpbrm(pid=2992) child done, status 1         
28/09/2014 22:23:31 - end writing; write time: 0:02:01
the requested operation was partially successful(1)

The job was successfully completed, but some files may have been
busy or inaccessible. See the problems report or the client's logs for more details.

[Marianne]

Difficult to troubleshoot without any insight into your environment....

If I was called out to your site, I would print out the TN and ask to verify each point in the doc, starting with point 1.

9 out of 10 times we would find a step that was missed or misunderstood somewhere.

Can you open BAR and view objects as per point 8?

Is this a GRT backup or not?

What is in Backup Selection in the policy?

Do you have log folders on all clients in sharepoint farm? (bpresolver, bpfis, bpbkar)
And bpbrm folder on media server?

[Will_Restore]

I agree.  Also check the Event Viewer on the frontend server for any clues.

0xE000FEA9 often means an underlying permissions issue. 

[watsons]

It looks like the front-end server has problem getting the actual object from the backend (SQL) server.

Have you run through the checklist of config?  http://www.symantec.com/docs/HOWTO73100

(Ignore the GRT part as you're not using it)

There is a tool developed by Symantec support to check against the requirement too: 

https://www-secure.symantec.com/connect/downloads/sharepointcheckexe-configuration-checker