Status 13, NetBackup 7.5.0.7 , Windows Server 2008

[AntonBaikou]

Hey.

Executing backup of server fails every time with Status 13: file read failed, but backup of sql server 2012(installed on this server) works properly. In same time backup of windows server 2008r2 by same policy works perfectly.

Maybe somebody have positive experience of resolving this issue?
any suggestions....

Environment:
- master : windows sever 2008r2 netbackup 7.5.0.7
- media1 and media2: windows server 2008r2
- client : windows server 2008(sql server 2012 installed) netbackup 7.5.0.6

Here some info from log of job:

3/4/2014 11:50:21 AM - granted resource Puredisk01
3/4/2014 11:50:21 AM - estimated 0 Kbytes needed
3/4/2014 11:50:21 AM - Info nbjm(pid=5564) started backup (backupid=SERVER1.DOMAIN.com_1393930221) job for client SERVER1.DOMAIN.com, policy Windows2008_Server, schedule FULL on storage unit Puredisk01
3/4/2014 11:50:23 AM - started process bpbrm (8112)
3/4/2014 11:50:27 AM - Info bpbrm(pid=8112) SERVER1.DOMAIN.com is the host to backup data from
3/4/2014 11:50:27 AM - Info bpbrm(pid=8112) reading file list from client
3/4/2014 11:50:29 AM - connecting
3/4/2014 11:50:30 AM - Info bpbrm(pid=8112) starting bpbkar32 on client
3/4/2014 11:50:32 AM - Info bpbkar32(pid=7284) Backup started
3/4/2014 11:50:32 AM - Info bptm(pid=3392) start
3/4/2014 11:50:32 AM - Info bptm(pid=3392) using 262144 data buffer size
3/4/2014 11:50:32 AM - Info bptm(pid=3392) setting receive network buffer to 1049600 bytes
3/4/2014 11:50:32 AM - Info bptm(pid=3392) using 256 data buffers
3/4/2014 11:50:32 AM - connected; connect time: 00:00:03
3/4/2014 11:50:34 AM - Info bptm(pid=3392) start backup
3/4/2014 11:50:36 AM - Info bptm(pid=3392) backup child process is pid 3616.7656
3/4/2014 11:50:36 AM - Info bptm(pid=3616) start
3/4/2014 11:50:38 AM - begin writing
3/4/2014 11:50:55 AM - Info bpbkar32(pid=7284) change journal NOT enabled for
3/4/2014 11:51:04 AM - Info bpbkar32(pid=7284) change journal NOT enabled for
3/4/2014 12:02:52 PM - Error bpbrm(pid=8112) socket read failed, An existing connection was forcibly closed by the remote host. (10054)
3/4/2014 12:02:57 PM - Info NBUSERVER1.DOMAIN.com(pid=3392) StorageServer=PureDisk:NBUSERVER1.DOMAIN.com; Report=PDDO Stats for (NBUSERVER1.DOMAIN.com): scanned: 16088922 KB, CR sent: 14592 KB, CR sent over FC: 0 KB, dedup: 99.9%
3/4/2014 12:03:00 PM - Info bpbkar32(pid=7284) done. status: 13: file read failed
3/4/2014 12:03:02 PM - end writing; write time: 00:12:24
file read failed(13)

Thanks

[Marianne]

Apologies - we have missed your post...

Please tell us what you have in Backup Selection for this policy?

What is Client Read Timeout on media server? The default is 300 (5 min). Try to increase it to 900.

To troubleshoot, ensure the following log folders exist:

On media server: bptm and bpbrm

On client: bpbkar

After next failure, copy logs to .txt files (e.g. bpbkar.txt) and upload as File attachments.

[Michael_G_Ander]

also make sure the SQL files like *.mdf, *.ndf & *.ldf is exclude from the file backup